Did anyone else catch this review of Espo (and other open source suites) from the CEO of SuiteCRM?
Here's the review which I thought was a little harsh!!!
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EspoCRM
EspoCRM is a moderately featured open source CRM with a business model of publishing higher value functionality behind paywalls. It is not clear from their website if these paid-for extensions are open source or proprietary. It has a small and not very active community (9 members when we visited during core business hours). The documentation is rudimentary, the user interface is uninspiring and non-intuitive and the reporting and workflow leave much to be desired.
VERDICT
Unclear commitment to open source combined with very low community engagement, primitive functionality in key areas, poor documentation, sub-standard user experience and no clear roadmap all lead us to conclude that this is a project that has a long way to go before we could recommend it for anything other than small companies with non-complex requirements.
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Here's the review which I thought was a little harsh!!!
>>>
EspoCRM
EspoCRM is a moderately featured open source CRM with a business model of publishing higher value functionality behind paywalls. It is not clear from their website if these paid-for extensions are open source or proprietary. It has a small and not very active community (9 members when we visited during core business hours). The documentation is rudimentary, the user interface is uninspiring and non-intuitive and the reporting and workflow leave much to be desired.
VERDICT
Unclear commitment to open source combined with very low community engagement, primitive functionality in key areas, poor documentation, sub-standard user experience and no clear roadmap all lead us to conclude that this is a project that has a long way to go before we could recommend it for anything other than small companies with non-complex requirements.
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