Mail to Case

[peterberlin]

Hi,

When creating a case by email no user is assigned. The configuration is in the photo.
What are we doing wrong?

Peter

[tanya]

Hi
you didn't set Assigned to User field

[peterberlin]

Yes that's right. But there I can register only one user. If there selects one, then it is used. But there is the setting "Case Distribution". How does? Not with us.

We want that is a contact, company and the user, which is assigned to the contact assigned to one case.