B2b vs B2C

[colombiaecotravel]

Hello,

I was reading the documentation that the system is designed as a b2b system. What is the real difference between that and b2c? In my business, I have clients, which can be direct customers or other businesses and providers which provide the services to my business.

If I leave the system in the default mode, can I use the Accounts for the Providers and the Contacts for the clients? What's the best recommendation?

Thank you

Daniel

[yuri]

Hi Daniel

Yes, you can. You can relate Opportunity with Contacts as well as Accounts. Meetings, Calls, Tasks can be related with Contacts.

[SpeedBullet]

Hi Daniel

Yes, you can. You can relate Opportunity with Contacts as well as Accounts. Meetings, Calls, Tasks can be related with Contacts.

Hello,

Why can't I link a "call" to a contact? Any logic behind it or is that a bug? Thanks for your input.

[yuri]

You can.

[jcortes0309]

SpeedBullet. Calls can be found under the Activities and History (right hand side of the Accounts page).

[SpeedBullet]

SpeedBullet. Calls can be found under the Activities and History (right hand side of the Accounts page).

I understand, but when I go to "calls > make new call" then I cannot link it to a contact. (only to account, lead, opportunity and case)

Check the screenshot:

[jcortes0309]

You need to add the Contacts to the Calls entity. You can do this by doing the following: Administration >> Entity Manager. Once in the Entity Manager page, click the Call Fields. A new page will open that shows all the Call fields. Look for the Parent field and click on that one. You can add Contact in the Entity list and save it. Once you try to record a new call you will have Contacts in the drop down field.

See attached photo.

[SpeedBullet]

You need to add the Contacts to the Calls entity. You can do this by doing the following: Administration >> Entity Manager. Once in the Entity Manager page, click the Call Fields. A new page will open that shows all the Call fields. Look for the Parent field and click on that one. You can add Contact in the Entity list and save it. Once you try to record a new call you will have Contacts in the drop down field.

See attached photo.

Thank you very much for this info! This software is even more flexible than I thought, brilliant.

[jcortes0309]

You are welcome! And yes I agree with you, this software is really flexible and a pleasure to use.