Question about creating cases from email

[PavelZ]

Hi,

I currently have Email Account → Create Case from Email enabled. This means that when someone sends an email and our address appears in To, CC, or BCC, a case is created automatically.

I would like to ask if it is possible to change this behavior.

Is there a way to set a filter or rule so that a case is created only when our email address is in the “To” field? If the address appears only in CC or BCC, the case should not be created.

Thank you in advance for your help.

[rabii]

you can achieve that using https://docs.espocrm.com/administrat...e-save-script/

just need to check the to and check that parent is case and block creation

[PavelZ]

Hi rabii, thanks for the suggestion. Just to clarify — since the case is created automatically by the Group Email Account (Create Case from Email) process, will the Before Save Script actually trigger in this situation? I'm not sure it would intercept cases created by the email processor.

[rabii]

hey PavelZ

you are right api before save won't work in this case because this whole behavior is trigger by a hook so you need a different solution here is reply from Yuri about how to solve such problem https://forum.espocrm.com/forum/deve...8384#post98384

in this thread they are talking about the same hook that trigger the autocreate but different issue but you follow Yuri instructions to customize the behavior