Question about creating cases from email

[PavelZ]

Hi,

I currently have Email Account → Create Case from Email enabled. This means that when someone sends an email and our address appears in To, CC, or BCC, a case is created automatically.

I would like to ask if it is possible to change this behavior.

Is there a way to set a filter or rule so that a case is created only when our email address is in the “To” field? If the address appears only in CC or BCC, the case should not be created.

Thank you in advance for your help.

[rabii]

you can achieve that using https://docs.espocrm.com/administrat...e-save-script/

just need to check the to and check that parent is case and block creation