Help with SMS integration

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  • AndyW
    Junior Member
    • Oct 2025
    • 6

    #1

    Help with SMS integration

    Hi,
    I'm trying to get the SMS integration to work. I have an active Twilio account, credentials are good, installed the plugin, configured the Integration - SMS providers (activated Twilio) and the SMS settings under Administration, but I don't see a Send SMS action or button anywhere.

    What do I need to do to be able to test if SMS to a contact or several contacts from a list view (checkboxes) work?

    thanks for your help!

    (Espo CRM 9.1.8)

    best,
    Andy
  • emillod
    Active Community Member
    • Apr 2017
    • 1497

    #2
    If you're using VOIP integration, you should go to Messages and click on Compose button. After you fill all fields simply click on send:Click image for larger version

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    • AndyW
      Junior Member
      • Oct 2025
      • 6

      #3
      Unfortunatley I don't use that extension/integration. I only use Advanced pack.

      Comment

      • rabii
        Active Community Member
        • Jun 2016
        • 1322

        #4
        AFAK there is no sending sms through ui.

        there is a third party extension by eymen-elkum if you are interested

        Rabii
        say hey

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