Cant find the right placeholders for name and number of the sms we are responding to

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  • nocstaff@urbancom.net
    Member
    • Jul 2025
    • 73

    #1

    Cant find the right placeholders for name and number of the sms we are responding to

    I'm working on a workflow that will send an email to us whenever someone responds to a received SMS message, but I can't figure out what placeholders to use for the name and number of the person who sent the first SMS message to us. In the picture I attached, I tried a few examples but none here worked

    {{parentName}} displays the body of the original text message

    all of these were just blank:
    {{parent.parentName}}
    {{parent.from}}
    {{parent.to}}
    {{parent.toPhoneNumber}}

    Our set up uses EblaSMS and the Advanced Pack for workflows. Also, what conditions do I need to set this up to only activate when someone replies to an sms in the reply section?
    Attached Files
  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9419

    #2
    Not sure if there's the ability to access a replied SMS entity.

    If you SMS record is related to the Contact via the parent field, you should be able to access its name with {{parent.name}}.

    {{to}} might give the recipient's number.
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

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    • nocstaff@urbancom.net
      Member
      • Jul 2025
      • 73

      #3
      I was able to get the body of the original message, as well as the ID number of the sms we are replying to, and this is what the workflow looks like. Is this the correct way to go about this? If it's just not possible, I'll just settle for what I have, since that link sends you to the original sms message anyways, but it would be convenient to have
      Attached Files

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