Update-Error Advanced Pack, urgend help needed

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  • animax
    Senior Member
    • Jun 2018
    • 162

    #1

    Update-Error Advanced Pack, urgend help needed

    Hello, I urgently need help.

    We just tried to update the "Advanced Pack" extension to the latest version 3.11.6 via the admin interface. The page froze during installation. Now we can't see any content when accessing our CRM domain. The CRM login page works, but after that, it doesn't progress any further.
  • animax
    Senior Member
    • Jun 2018
    • 162

    #2
    We've now discovered that if you disable the cache in the config, the display will work again.

    But this can't be a permanent solution. That's why we need help.

    Comment

    • animax
      Senior Member
      • Jun 2018
      • 162

      #3
      We were able to install the Advanced Pack completely without the cache, but after enabling the cache there is no display again.

      Comment

      • lazovic
        Super Moderator
        • Jan 2022
        • 1147

        #4
        Hi animax,

        I would like to kindly inform you that I have just successfully upgraded the Advanced Pack extension from version 3.10.2 to version 3.11.6 with cache enabled. No freezes or hangs were observed.

        Perhaps the EspoCRM logs or server logs will contain more information about this situation?

        Comment

        • animax
          Senior Member
          • Jun 2018
          • 162

          #5
          Here is a apart of our log file. Can you see anything here?

          Comment

          • animax
            Senior Member
            • Jun 2018
            • 162

            #6
            Additionally: Our EspoCRM is on the latest version, and the Advanced Pack is also on the latest version, but:
            EspoCRM with cache no longer allows any display; it only works if you disable the cache.

            When you enable the cache, a message appears stating that the file



            Request method
            GET

            is not found.

            Comment

            • animax
              Senior Member
              • Jun 2018
              • 162

              #7
              The cause of the problem has been found: The cause was not the update of the "Advanced Pack" extension, but the update of the "Project Management" extension.

              We discovered this because the path in the URL above contains "project."

              We have now uninstalled Project Management, and everything is working again, including the cache!

              This means that version 1.3.0 from July 25, 2025, appears to be faulty. We now need help with how to proceed, since we also pay for Project Management.

              Comment


              • lazovic
                lazovic commented
                Editing a comment
                I also have a successful installation of the new version of the Advanced Pack extension when the new version of the Project Management extension is already installed. I cannot reproduce your error.
            • yuri
              EspoCRM product developer
              • Mar 2014
              • 9306

              #8
              Do you have the developer mode enabled? Extensions do not support the developer mode. The project management extension works fine for many users.
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

              Comment

              • yuri
                EspoCRM product developer
                • Mar 2014
                • 9306

                #9
                It be also that your web server serves not actual js file for some reason. One that was there when the previous version was installed.
                If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

                • animax
                  Senior Member
                  • Jun 2018
                  • 162

                  #10
                  Hi yuri,
                  thank you very much for your help.
                  We'll review everything and provide feedback. The system runs normally without the plug-in at the moment.

                  Comment

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