Are the ext-sms-providers & Elbasoft both supposed to be installed to integrate SMS?

[nocstaff@urbancom.net]

I first tried installing the ext-sms-providers extension from the official github, and later on we installed Elbasoft because we wanted to use the features it has to offer, like mass sms sending. However, I've been having difficulties setting up sms in the first place because Bandwidth is not one of the officially supported providers in the providers extension. I did make custom files mimicking the process the other providers follow, and I am now able to select Bandwidth as an option as well as enter necessary credentials, but I have not been successful at sending an SMS message so far, and I am not sure how to go about setting that up. Bandwidth has an inbound and outbound urls needed to work, but I don't know what those would be in relation to espocrm, and I'm worried Elbasoft might be conflicting with something

[esforim]

Elbasoft is third party.

SMS extension is 'official'

[nocstaff@urbancom.net]

I understand that, but I wasn't sure if Elbasoft was a sort of 3rd party "add on" to SMS extension, or if you were only meant to install 1 or the other. Looks like it's the ladder

[yuri]

EspoCRM has a built-in SMS entity and an internal ability to send SMS. It's not possible to send SMS from the UI, as the UI is not implemented. It's possible to send SMS via code or via Formula script.

Out of the box, EspoCRM is not shipped with any SMS provider implementation (the logic that sends SMS using the provider's API). We have an open source SMS Providers extension that adds implementations of a few SMS providers.

It means, that to be able to send even via code, one would need the SMS Providers extension (if their provider is listed there) or implement the needed provider by themselves.

The Eblasoft extension extends the SMS functionality on top of that.

In future, it's planned to add the ability to send SMS via the UI. Though the SMS Providers extension (or the custom implementation) will be still needed. There's no universal standard for SMS sending.

[nocstaff@urbancom.net]

That is extremely helpful, thank you. Seems like I had the wrong idea on setting up sms integration. The ability to send SMS via the UI would in extremely beneficial. I am excited for that to release in the future.

For now, seems like my game plan is to fix up elbasoft, since we definitely still need to send mass sms messages, which the base extension does not seem to have the ability to do as of right now.

[yuri]

It looks like single SMS sending is also supported https://docs.eblasoft.com.tr/espocrm-extensions/sms/