Integration of Zabbix with the espo CRM

[Aswathi]

Integration of Zabbix with the espo CRM to automatically create and close tickets based on Zabbix alerts.Is it possible?and kindly share the details step by step

[yuri]

Hi Aswathi,

If it's an email alert, you can use one of the two approaches:

• Email-to-Casel
• Workflow rule on Email that creates a Case.

The email-to-case requires having a separate mailbox where email alerts will be coming.

The workflow rule option is more flexible. You can use some condition. E.g. create a case when the subject contains some specific text.

[Aswathi]

• Workflow rule on Email that creates a Case.

[Aswathi]

https://www.zabbix.com/documentation/current/en/manual/api

how to integrate zabbix to espocrm through workflow

[yuri]

I've never used Zabbix.

If you are going to use alerts in form of emails, then I see the following way.

You have a designated mailbox where email alerts are sent to. You set up a group email account to monitor that inbox in Espo.

Then, set up a workflow rule with the Email target and after-save trigger.

You can add workflow conditions to only trigger the rule if some criteria is matched. E.g. if the subject contains some phrase.

In actions, you add a Create Record action to create a Case entity. You can set the case's Description field with the email's Body Plain field (to transfer email body to the case). The same for the Name field.

Additionally, you can use regular expressions to parse the email body. It's more advanced.