Need Help: Escalation Email After 30 Minutes if Ticket Is Unassigned or Not Closed

[Aswathi]

Thank you so much for helping me set up the escalation workflow in BPM.
It was actually my first time working with BPM, and your support really...

[Aswathi]

I’m trying to create a workflow where, if a support ticket is created and after 30 minutes the ticket status is still not changed to "Closed"...