Issue with converting lead to account

[ThomasB]

EspoCRM 8.4.2

I'm trying to convert a lead to an account but I always reveive the error message 500.

Log only shows this:

CRITICAL: (0) validationFailure :: POST /Lead/action/convert :: /var/www/crm.mydomain.com/application/Espo/Modules/Crm/Tools/Lead/ConvertService.php(328)

Not sure what the issue could be.

Happens even with a test lead with almost no infos.

DEBUG log

[2025-05-20 12:13:06] DEBUG: API (0) validationFailure; POST /Lead/action/convert; Input data: {"id":"682c71abc264534eb","records":{"Account":{"contactIsInactive":false,"status":"New","industry":null,"website":null,"emailAddressIsOptedOut":false,"emailAddressIsInvalid":false,"emailAddress":"test@testcompany.com","emailAddressData":[{"emailAddress":"test@testcompany.com","primary":true,"optOut":false,"invalid":false,"lower":"test@testcompany.com"}],"phoneNumberIsOptedOut":null,"phoneNumberIsInvalid":null,"phoneNumber":null,"phoneNumberData":[],"description":null,"assignedUserId":null,"assignedUserName":null,"teamsIds":[],"teamsNames":{},"teamsColumns":null,"campaignId":null,"campaignName":null,"targetListsIds":null,"targetListsNames":null,"targetListsColumns":null,"socialMedia":[],"name":"Test Company","billingAddressStreet":null,"billingAddressCity":null,"billingAddressState":null,"billingAddressPostalCode":null,"billingAddressCountry":null,"shippingAddressPostalCode":null,"shippingAddressStreet":null,"shippingAddressState":null,"shippingAddressCity":null,"shippingAddressCountry":null,"type":null}}}; Route pattern: /{controller}/action/{action}; Route params: Array (     [controller] => Lead     [action] => convert )

Stacktrace

#0 /var/www/crm.mydomain.com/application/Espo/Modules/Crm/Tools/Lead/ConvertService.php(92): Espo\Modules\Crm\Tools\Lead\ConvertService->processAccount()
#1 /var/www/crm.mydomain.com/application/Espo/Modules/Crm/Controllers/Lead.php(79): Espo\Modules\Crm\Tools\Lead\ConvertService->convert()
#2 /var/www/crm.mydomain.com/application/Espo/Core/Api/ControllerActionProcessor.php(87): Espo\Modules\Crm\Controllers\Lead->postActionConvert()
#3 /var/www/crm.mydomain.com/application/Espo/Core/Api/ControllerActionHandler.php(69): Espo\Core\Api\ControllerActionProcessor->process()
#4 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/MiddlewareDispatcher.php(65): Espo\Core\Api\ControllerActionHandler->handle()
#5 /var/www/crm.mydomain.com/application/Espo/Core/Api/RouteProcessor.php(222): Slim\MiddlewareDispatcher->handle()
#6 /var/www/crm.mydomain.com/application/Espo/Core/Api/RouteProcessor.php(149): Espo\Core\Api\RouteProcessor->processControllerAction()
#7 /var/www/crm.mydomain.com/application/Espo/Core/Api/RouteProcessor.php(127): Espo\Core\Api\RouteProcessor->processAfterAuth()
#8 /var/www/crm.mydomain.com/application/Espo/Core/Api/RouteProcessor.php(79): Espo\Core\Api\RouteProcessor->processInternal()
#9 /var/www/crm.mydomain.com/application/Espo/Core/Api/Starter.php(109): Espo\Core\Api\RouteProcessor->process()
#10 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(38): Espo\Core\Api\Starter->Espo\Core\Api\{closure}()
#11 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/Routing/Route.php(358): Slim\Handlers\Strategies\RequestResponse->__invoke()
#12 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/MiddlewareDispatcher.php(65): Slim\Routing\Route->handle()
#13 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/MiddlewareDispatcher.php(65): Slim\MiddlewareDispatcher->handle()
#14 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/Routing/Route.php(315): Slim\MiddlewareDispatcher->handle()
#15 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/Routing/RouteRunner.php(68): Slim\Routing\Route->run()
#16 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php(45): Slim\Routing\RouteRunner->handle()
#17 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/MiddlewareDispatcher.php(121): Slim\Middleware\RoutingMiddleware->process()
#18 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(76): Psr\Http\Server\RequestHandlerInterface@anonymous->handle()
#19 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/MiddlewareDispatcher.php(121): Slim\Middleware\ErrorMiddleware->process()
#20 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/MiddlewareDispatcher.php(65): Psr\Http\Server\RequestHandlerInterface@anonymous->handle()
#21 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/App.php(199): Slim\MiddlewareDispatcher->handle()
#22 /var/www/crm.mydomain.com/vendor/slim/slim/Slim/App.php(183): Slim\App->handle()
#23 /var/www/crm.mydomain.com/application/Espo/Core/Api/Starter.php(76): Slim\App->run()
#24 /var/www/crm.mydomain.com/application/Espo/Core/ApplicationRunners/Api.php(45): Espo\Core\Api\Starter->start()
#25 /var/www/crm.mydomain.com/application/Espo/Core/Application/RunnerRunner.php(84): Espo\Core\ApplicationRunners\Api->run()
#26 /var/www/crm.mydomain.com/application/Espo/Core/Application.php(78): Espo\Core\Application\RunnerRunner->run()
#27 /var/www/crm.mydomain.com/public/api/v1/index.php(35): Espo\Core\Application->run()
#28 {main}

[victor]

Hi ThomasB,

It seems that you have a similar problem that was solved in this topic: https://forum.espocrm.com/forum/gene...onverting-lead.

[ThomasB]

Ok, thanks for the answer. If I see it right, I have a status field in Lead and a status field in Account but with different options. This couild be the issue.
SoI need to create a new status field (different name, copy the set options to the new field and delete the old field....)

[ThomasB]

Thanks again. This solved my problem.