Tracking URL 404 error

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  • james salvan
    Junior Member
    • Apr 2025
    • 11
    #1

    Tracking URL 404 error

    In campaign I have created Tracking URL for www.company.com/blog gave {trackingUrl:62345345645645} - interested this code in Email Template

    HTML Code:
    <html>
<body>
<a href="{trackingUrl:62345345645645}">Learn Now</a>
</body>
</html>
    when I send to my test mail and try to open by clicking.
    it is redirected to and stuck with 404 error can I know why it is ?

    https://crm.company.com/%7BtrackingUrl:62345345645645%7D
    Tags: None
    • victor
      Active Community Member
      • Aug 2022
      • 889
      #2
      Most likely, you first created an Email Template, in which you specified your old trackingUrl. And when creating a Campaign, you created a different trackingUrl, which is not automatically inserted into your Email Template.

      To make everything work properly for you, follow the steps in the following order:
      1. Create a Campaign with the current Target List, Date Start, Date End and Status "Planning" (screenshot 1).
      2. Create a Mass Email with your Email Template in this Capmaign (screenshot 2). This Mass Email must contain a correct Start Date and Status "Pending" (screenshot 2).
      3. While in your Campaign, create a new Tracking URL (screenshot 3). Скопіюйте значення, що щойно створилось, наприклад, {trackingUrl:681a7e62c1d60366a}.
      4. Go to the Email Template that was selected for your Mass Email, which is in turn specified in your Campaign. In the edit mode of this Email Template, go to Code View "</>" and paste the value of your Tracking URL {trackingUrl:681a7e62c1d60366a} into the link prepared in advance (screenshot 4). In my example, it is:
      HTML Code:
      <p><br>
<a href="{trackingUrl:681a7e62c1d60366a}">test forum for</a></p>
      5. Go to your Campaign and change its Status to "Active".
      6. Mass Email will send emails with the correct link containing the correct Tracking URL (screenshot 5).
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