Tracking URL 404 error

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  • james salvan
    Junior Member
    • Apr 2025
    • 22
    #1

    Tracking URL 404 error

    In campaign I have created Tracking URL for www.company.com/blog gave {trackingUrl:62345345645645} - interested this code in Email Template

    HTML Code:
    <html>
<body>
<a href="{trackingUrl:62345345645645}">Learn Now</a>
</body>
</html>
    when I send to my test mail and try to open by clicking.
    it is redirected to and stuck with 404 error can I know why it is ?

    https://crm.company.com/%7BtrackingUrl:62345345645645%7D
    Tags: None
    • victor
      Active Community Member
      • Aug 2022
      • 911
      #2
      Most likely, you first created an Email Template, in which you specified your old trackingUrl. And when creating a Campaign, you created a different trackingUrl, which is not automatically inserted into your Email Template.

      To make everything work properly for you, follow the steps in the following order:
      1. Create a Campaign with the current Target List, Date Start, Date End and Status "Planning" (screenshot 1).
      2. Create a Mass Email with your Email Template in this Capmaign (screenshot 2). This Mass Email must contain a correct Start Date and Status "Pending" (screenshot 2).
      3. While in your Campaign, create a new Tracking URL (screenshot 3). Copy the value you just created, for example, {trackingUrl:681a7e62c1d60366a}.
      4. Go to the Email Template that was selected for your Mass Email, which is in turn specified in your Campaign. In the edit mode of this Email Template, go to Code View "</>" and paste the value of your Tracking URL {trackingUrl:681a7e62c1d60366a} into the link prepared in advance (screenshot 4). In my example, it is:
      HTML Code:
      <p><br>
<a href="{trackingUrl:681a7e62c1d60366a}">test forum for</a></p>
      5. Go to your Campaign and change its Status to "Active".
      6. Mass Email will send emails with the correct link containing the correct Tracking URL (screenshot 5).
      Attached Files
      Last edited by victor; 05-07-2025, 01:28 PM.

        Comment

        • james salvan
          #2.1
          james salvan commented
          05-07-2025, 01:15 PM
          Editing a comment
          Thank you victor, that's a lot of help, its working
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