Hiding Emails from the Activity Stream

[pehoma]

Hi everyone,

we’re currently facing a usability issue in our ESPOcrm setup: emails linked to a case or account are not only listed in the sidebar under the respective entity but also appear in the general activity stream. This often results in a very cluttered and overwhelming view, especially for users trying to focus on tasks or notes.

Since emails are already easily accessible via the sidebar, we’d prefer to hide them from the activity stream entirely to keep the timeline cleaner.

Is there a configuration setting or customization that allows us to exclude emails from appearing in the activity stream, while keeping them attached to the entity and visible in the sidebar?

Thanks in advance for any pointers or solutions!

[dreginald]

Untick the Audited Button in the Relationship with Email in the Parent Entity and in the Entity Manager> Email> Edit Untick Stream

[rabii]

Hi everyone,

we’re currently facing a usability issue in our ESPOcrm setup: emails linked to a case or account are not only listed in the sidebar under the respective entity but also appear in the general activity stream. This often results in a very cluttered and overwhelming view, especially for users trying to focus on tasks or notes.

Since emails are already easily accessible via the sidebar, we’d prefer to hide them from the activity stream entirely to keep the timeline cleaner.

Is there a configuration setting or customization that allows us to exclude emails from appearing in the activity stream, while keeping them attached to the entity and visible in the sidebar?

Thanks in advance for any pointers or solutions!

you can try this

https://docs.espocrm.com/administration/config-params/#stream

streamEmailWithContentEntityTypeList = [] 

i think this could work and remove adding email content to the stream, as by default espocrm set this for case and by providing an empty array it might reset the parameter and email content won't be displayed on stream of case entity.

[pehoma]

Hello rabii
thanks for your reply. Could you please tell me where I should enter the code.

[rabii]

in the config file in your application folder > data folder > config.php