Unable to Restrict Access to Cases Entity

[Triggerz]

Hi,

I created a Role that has no access to the Cases entity. I then assigned this Role to specific users.
However, when the user logs in, they still have access to the Cases entity. How can I fix this?

Please see attached screenshots.

Thanks

[victor]

This user most likely has multiple Roles or Teams. You can check the overall access level of this Regular User in Administration > Entity Manager > Users > User_name > Access.

[Triggerz]

Hi victor,

Thanks for answering my question. You are correct, the user had multiple roles assigned to him.
I checked the Team that was assigned to the user and indeed there was another role assigned to the team.
I just removed the role that was assigned to the Team and now it is working properly.

Many Thanks