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Error with Gmail Folder Selection - “Could not select folder '[Gmail]'”

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  • Error with Gmail Folder Selection - “Could not select folder '[Gmail]'”

    I’m facing an issue where EspoCRM is unable to select the Gmail folder, showing the error:
    ERROR: InboundEmail [ID], could not select folder '[Gmail]'; [0] cannot change folder, maybe it does not exist

    ​This seems to indicate a problem accessing a Gmail folder. Has anyone encountered this, and can you help me fix it? Thanks!

  • #2
    Maybe in your group email account a non-existent IMAP folder is specified.

    Comment


    • #3
      i have checked and updated the IMap Folder again still getting the same error in Logs

      Comment


      • victor
        victor commented
        Editing a comment
        Do you have only one Email Account with gmail? If not, have you checked each one for a non-existent folder?
        Do they have a successful "Test Connection"? Have you tried changing "Fetch Since"?
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