Error 500 in User module, But no logs related showing in data/logs.

[Ashif Malayil]

For a few users (around 3), Error 500 is being displayed, and they are unable to edit or save anything. It throws an Error 500, but no logs are being generated in the back-end. There are no workflows or formulas involved either. I have attached a screenshot for reference. The "Last Access" and "Created At" fields are also showing as "-". Has anyone encountered this issue before?

[victor]

If there are no errors in the logs, then there must be some error in the browser console (f12). Reproduce the error and send a screenshot or the text of the error from the browser.

[Ashif Malayil]

Please find the attached image, after this once i refresh the page is blank.

- Below error is coming while trying edit the user:-

Uncaught (in promise) w {errorIsHandled: false, onreadystatechange: null, readyState: 4, timeout: 60000, withCredentials: false, …} /#User/view/6353d09a283f2db58:1

- Below error is coming while trying edit the user Voip Settings:-

espo-main.js:7473 Uncaught (in promise) TypeError: this.initDependency is not a function
at o.initDependancy (espo-main.js:7473:12)
at o.initDependancy (user-settings.js?r=1727327210:134:45)
at o.setup (user-settings.js?r=1727327210:77:18)
at o._initialize (bullbone.js:1007:18)
at e.Factory.prepare (bullbone.js:2869:18)
at bullbone.js:2858:22
at e.Factory._getViewClass (bullbone.js:2894:17)
at e.Factory.create (bullbone.js:2851:18)
at bullbone.js:1914:31
at new Promise (<anonymous>)

[victor]

Do I understand correctly that the error occurs only with Regular User? Try to give those users who have an error Admin rights > go under their profile and try to reproduce the error.

If there are no problems with the Admin, then it is worth studying the Access of a specific user in more detail.

[Ashif Malayil]

victor Type is not editable for these users from front end, so i made the changes from database. Still the error 500 is coming while editing

[lazovic]

Hi Ashif Malayil,

Please clarify which version of EspoCRM you are using and whether third-party extensions are installed in your instance? It will also be useful to know if there are any code modifications in your instance.