Using screenshots in knowledge base

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  • shalmaxb
    Senior Member
    • Mar 2015
    • 1602

    Using screenshots in knowledge base

    I use screenshots in knowledgebase and my app is distributed in a form, that every user gets his own installation. I load the screenshots into my developer version, where they will be stored as attachments with an own id, to which they are referenced in the knowledgebase articles.
    When I install the app on the server of another user, this installation will not get the attachments, because they are stored in the upload folder. This way the reference from the article is not valid anymore and I would have to upload the screenshots individually into every installation, which is very uncomfortable.

    Is there any way to store the screenshots in a way, that they are available in every installation without having to upload them again?
  • rabii
    Active Community Member
    • Jun 2016
    • 1250

    #2
    maybe using aws S3 could work same bucket configured for each instance.

    Rabii
    Web Dev

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    • Kharg
      Senior Member
      • Jun 2021
      • 410

      #3
      Or base64 encoded images?

      Comment


      • shalmaxb
        shalmaxb commented
        Editing a comment
        How would that work? Encoding I could do with an encoder, but how decoding in espoCRM?
        Last edited by shalmaxb; 10-21-2024, 08:36 PM.

      • Kharg
        Kharg commented
        Editing a comment
        <img src="data:image/jpeg;base64," alt="Screenshot" />
    • emillod
      Active Community Member
      • Apr 2017
      • 1405

      #4
      You can store as base64 or simply link image from imgur or some different cloud storage.

      Comment

      • shalmaxb
        Senior Member
        • Mar 2015
        • 1602

        #5
        Thanks, that worked

        Comment


        • Kharg
          Kharg commented
          Editing a comment
          What did you do at the end? Base64 or image link?
      Working...