Announcement

Collapse
No announcement yet.

printPDF - 500 Internal Server Error Template compile error

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • printPDF - 500 Internal Server Error Template compile error

    Attempting to print to PDF causes 500 Internal Server Error Template compile error for all modules.

    1. EpsoPD version: 8.3.3
    2. php 8.3.2
    3. mysql 8.0.31
    4. data/tmp folder permission: 775

    log:
    [2024-06-28 08:36:23] CRITICAL: (0) Template compile error. :: GET / :: /home/users/xxxxx/public_html/crm.xxxxx.com/application/Espo/Core/Htmlizer/Htmlizer.php(120)
    ​​

  • #2
    It is working fine on two instances of mine. Check your template code.
    Rabii
    Web Dev

    Comment


    • #3
      The template is very basic:

      Today: {{today}}
      Name: {{name}}
      email: {{emailAddress}}

      I just installed a fresh instance and testing functions for further use.
      Any other advice ?​

      Comment


      • #4
        Check if you have any custom code or extensions that might cause this issue.
        Rabii
        Web Dev

        Comment


        • #5
          There is the default, fresh instance of crm, with 1 account and 1 pdf template.
          All system requirements are: Success
          Last edited by mjacak; 06-28-2024, 10:55 AM.

          Comment


          • #6
            can you share the code of the pdf (click on code icon to display the code) and sate that with us here. i am sure there is something in your content that is blocking the pdf to pdf function.
            Rabii
            Web Dev

            Comment


            • #7
              ​<p>Today: {{today}}</p>
              <p>Name: {{name}}</p>
              <p>email: {{emailAddress}}</p>

              printscreen below:



              ​​
              Attached Files

              Comment


              • #8
                everything looks fine here, can you try a pdf for another entity call or meeting.
                Rabii
                Web Dev

                Comment


                • #9
                  I created meeting and pdf template for it. Error is the same:

                  500 Internal Server Error
                  Template compile error.​
                  Last edited by mjacak; 07-01-2024, 08:02 AM.

                  Comment


                  • #10
                    There must be something in your codebase that trigger the error.
                    Rabii
                    Web Dev

                    Comment


                    • #11
                      Do you have any idea what should I do next to make this feature to work ?

                      Comment


                    • #12
                      Ok. Thank you for your time and attention.

                      Comment


                      • #13
                        Perhaps it your PHP, try 8.2 and check again.

                        Clear your cache.
                        Try the other PDF type (you will need to install this from Github iirc)

                        Comment

                        Working...
                        X