printPDF - 500 Internal Server Error Template compile error

[mjacak]

Attempting to print to PDF causes 500 Internal Server Error Template compile error for all modules.

1. EpsoPD version: 8.3.3
2. php 8.3.2
3. mysql 8.0.31
4. data/tmp folder permission: 775

log:
[2024-06-28 08:36:23] CRITICAL: (0) Template compile error. :: GET / :: /home/users/xxxxx/public_html/crm.xxxxx.com/application/Espo/Core/Htmlizer/Htmlizer.php(120)

[rabii]

It is working fine on two instances of mine. Check your template code.

[mjacak]

The template is very basic:

Today: {{today}}
Name: {{name}}
email: {{emailAddress}}

I just installed a fresh instance and testing functions for further use.
Any other advice ?

[rabii]

Check if you have any custom code or extensions that might cause this issue.

[mjacak]

There is the default, fresh instance of crm, with 1 account and 1 pdf template.
All system requirements are: Success

[rabii]

can you share the code of the pdf (click on code icon to display the code) and sate that with us here. i am sure there is something in your content that is blocking the pdf to pdf function.

[mjacak]

<p>Today: {{today}}</p>
<p>Name: {{name}}</p>
<p>email: {{emailAddress}}</p>

printscreen below:

[rabii]

everything looks fine here, can you try a pdf for another entity call or meeting.

[mjacak]

I created meeting and pdf template for it. Error is the same:

500 Internal Server Error
Template compile error.

[rabii]

There must be something in your codebase that trigger the error.

[mjacak]

Do you have any idea what should I do next to make this feature to work ?

[rabii]

Not sure, you just need to debug to see what happens. Try to use a plain template don't use any placeholder to see if problem is caused by placeholders. You just need to keep trying things out until you find the issue

[item]

https://docs.espocrm.com/administration/config-params/#pdf

Maybe config params pdf engine ?
see php error

[mjacak]

Ok. Thank you for your time and attention.

[esforim]

Perhaps it your PHP, try 8.2 and check again.

Clear your cache.
Try the other PDF type (you will need to install this from Github iirc)