Artificial Intelligence in Espo

[Russ]

Hey guys!

With 'AI-AI-AI-AI-AI-AI' in each and every kettle, all customers/users are asking for generative AI (LLM) options on 'Send emails', 'Send messages'.

I've implemented tons of automations for the backend via APIs, all follow-ups, all call analytics, etc but some things are above my knowledge, is there any way to add something to 'Send email/SMS' windows?

Something that may offer:
'Tone of message', 'Additional instructions (optional)' once clicked, to generate a message and input into the text input form

Any thoughts on how to add such thing?

Would be cool to add few providers and maybe even local LLM support...ah dreams

[Kharg]

There are 3 extensions, one from eymen-elkum

https://www.eblasoft.com.tr/espocrm-extension-page/espocrm-ai-extension

https://forum.espocrm.com/forum/extensions/103762-ebla-ai-extension-for-espocrm

And another extension from BPM4B:

https://bpm4b.com/downloads/chatgpt/

There is also an extension in development by emillod

https://forum.espocrm.com/forum/extensions/90932-ai-inside-espocrm

[dimyy]

Thanks Kharg!

We also create case classification through business process and use chatgpt assistance.

It is not difficult to organize writing emails. It is enough to write competent prompts and pass them on as "system".

You can add logic - first, classify the incoming letter. Based on the classification results, a suitable system prompt is selected and ChatGPT writes a response based on this prompt and the incoming email (or other inputs).

[dimyy]

Since the assistant supports files, in addition, you can also assign file processing in the same way to openAI

[Russ]

thanks, checking

[eymen-elkum]

Sorry just noticed this thread, unfortunately forum email notifications not working for me.

Thank you Rus for your purchase, any feedback here is welcomed, we are working hard to make our extensions as best as possibly