Custom subject on first reply on Case

[jacao]

Hello,

By default, Espo adds the [#{Case.number}] prefix for:

• New email from Case | Activities | New email
• The first reply with the Autoreply option on Group Email Accounts (even if the email template has a set subject line)

How can I customize the subject line for example, to:

[HELP #{Case.number}] {Case.name}

Regards, Jacek

[abidoss]

I don't know what to do with the problem, more details than?

[rabii]

Hi jacao

You need to create a custom view for the activities panel on the case and add your customization there. This is the best way as it is an upgrade safe method.

[jacao]

Does this mean that the custom view embedded in the application code is responsible for changing the subject of the message sent from the Case entity? Can you provide more details?

[esforim]

Yes there is no way to do this with the GUI, I was hoping it was added to Template Manager: /#Admin/templateManager

Unfortunately it does not. You have to code it somehow. I don't remember any thread giving a guide for this.