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CASES - when assigning, the creator looses control?

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  • CASES - when assigning, the creator looses control?

    Hi,

    I can't figure this out:

    When a user (accountmanager) creates a CASE and assigns this to another user or team (finance) it disappears from their cases. How can I achieve that the accountmanager can still view his open cases but it keeps assigned to the other user / team?

  • #2
    Create a common team or give visibility to all cases or assign the case to more than 1 team

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    • #3
      Users should create records assigned to a specific team by default (their default team, also make sure Assigned Permission is set to 'no' for them, so that they can't change the team).

      A special Role for a manager, this Role has 'read' action set to 'team' for Cases.

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