Hi,
I can't figure this out:
When a user (accountmanager) creates a CASE and assigns this to another user or team (finance) it disappears from their cases. How can I achieve that the accountmanager can still view his open cases but it keeps assigned to the other user / team?
I can't figure this out:
When a user (accountmanager) creates a CASE and assigns this to another user or team (finance) it disappears from their cases. How can I achieve that the accountmanager can still view his open cases but it keeps assigned to the other user / team?
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