Exclude a person from a team "Apply Assignment Rule"

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  • Emmker
    Member
    • Nov 2023
    • 64

    Exclude a person from a team "Apply Assignment Rule"

    I have created a "User on leave" filed in the User entity.
    I have to make a workflow that distributes the Cases of a User, when he is on leave, to the other users of his team.
    I made a Report to gather the Cases that have the assigned user on leave.
    I made a workflow that runs every hour and has the aforementioned report as the base.
    But in actions, when I use the "Apply Assignment Rule" I can assign the Cases to the team, which includes the user that is on leave.
    I cannot find how to exclude him from the case distribution.

    Any ideas?
  • victor
    Active Community Member
    • Aug 2022
    • 727

    #2
    Just remove User A from Team B for the duration of his vacation. Then create a Task with a reminder of his vacation end date to bring back User A to the Team B.

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