Hello everyone
I have this configuration in EspoCRM. There is two entitys:
Contract/Implementation; Case.
In "Case" we configured a read-only field "Consumed Hour" that the user only has one chance to fill in.
This "Consumed Hour" updates the "Remaining hour" and "Consumed Case Hour" of the "Contract/Implementation".
The remaining time is calculated automatically using a formula:
remainingHours = contractedHours - consumedHours;
consumedHours = consumedHours + consumed1;
Here is two workflows to these entities work well:
Update the record consumed1 to 0 when the Consumed Case Hour is changed
Update Record Consumed1 > field > Consumed Hour after a CASE is created.
The problem is that when a case is deleted, the "Remaining Hours" and the "Consumed Case Hour" of "Contract/Implementation" should be updated, but this doesn't happen
I have this configuration in EspoCRM. There is two entitys:
Contract/Implementation; Case.
In "Case" we configured a read-only field "Consumed Hour" that the user only has one chance to fill in.
This "Consumed Hour" updates the "Remaining hour" and "Consumed Case Hour" of the "Contract/Implementation".
The remaining time is calculated automatically using a formula:
remainingHours = contractedHours - consumedHours;
consumedHours = consumedHours + consumed1;
Here is two workflows to these entities work well:
Update the record consumed1 to 0 when the Consumed Case Hour is changed
Update Record Consumed1 > field > Consumed Hour after a CASE is created.
The problem is that when a case is deleted, the "Remaining Hours" and the "Consumed Case Hour" of "Contract/Implementation" should be updated, but this doesn't happen
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