Advance Pack - Error

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  • isaac.amoah
    Junior Member
    • Mar 2026
    • 3

    #1

    Advance Pack - Error

    I get an error when closing off a case. There are no log traces even when I look through the App Logs

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  • lazovic
    Super Moderator
    • Jan 2022
    • 1219

    #2
    Hi isaac.amoah,

    Please provide your EspoCRM instance logs, they are located at the following path: {ESPO_DIR}/data/logs.

    After its analysis, we will help you understand the cause of the problem.

    Comment

    • isaac.amoah
      Junior Member
      • Mar 2026
      • 3

      #3
      Kindly refer to the attached link for the requested log





      Comment

      • victor
        Active Community Member
        • Aug 2022
        • 1152

        #4
        Everything that is in your vine by Case entity:

        Code:
        ALERT: (0) Called `loadLinkMultipleField` on non-link-multiple field `supervisorAssigned`. :: PUT /Case/6985d4d06156f0f0e :: /var/www/html/application/Espo/Core/ORM/Entity.php(215)
        The problem is with the "supervisorAssigned" field. It may have been created and then deleted. Also, the "supervisorAssigned" field could have been created as a Link Multiple Field -> then deleted -> then created again, but with a different type.
        It is advisable to do a Hard Rebuild https://docs.espocrm.com/administrat.../#hard-rebuild if that is the case.
        If it still exists, please send a full-screen screenshot of its settings.

        Comment

        • yuri
          EspoCRM product developer
          • Mar 2014
          • 9708

          #5
          Hard rebuild won't help in this case.

          Maybe you refer to 'supervisorAssigned' somewhere: in custom code or workflows?

          Comment

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