Preferences not loading

[nickh]

Strange bug/issue with preferences. Recently upgraded from 7.2.3 to V8.1.5 and preferences are no longer available - it crashes. Screen shot following.
Please - any suggestions?

[emillod]

It seems that file is not correctly linked Please check path to a file and make sure that file is available at this address. 404 error means not found

[yuri]

Do you have the developer mode enabled in the config?

[nickh]

yuri No - I do not have developer mode enabled in config.
emillod The file appears to be there.

I found this post but not sure it is the same thing although symptoms is similar. https://forum.espocrm.com/forum/gene...in-preferences

I have made fresh install in new directory and connected it to database copy. All working fine and Preferences are loading.
Copy client>custom from existing site - no issues
Copy custom from existing site - everything operational but Preferences hang.

I have tracked it down to this entry in the custom\Espo\Custom\Resources\layouts\Preferences\d etail.json



changing it to [{"name": "smtpUsername"}, {"name": "testSend", "customLabel": null, "view": ""}] allows preferences to load. Unsure what impact this may have on your wonderful CRM ??

[rabii]

That should happen as the testSend should have a view assigned on layout. That could be done by a third party extension or some customization.