Preferences not loading

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  • nickh
    Member
    • Jun 2018
    • 67

    Preferences not loading

    Strange bug/issue with preferences. Recently upgraded from 7.2.3 to V8.1.5 and preferences are no longer available - it crashes. Screen shot following.
    Please - any suggestions?
    Click image for larger version  Name:	image.png Views:	0 Size:	284.7 KB ID:	112802
    Attached Files
    Last edited by nickh; 12-04-2024, 04:07 PM.
  • emillod
    Active Community Member
    • Apr 2017
    • 1405

    #2
    It seems that file is not correctly linked Please check path to a file and make sure that file is available at this address. 404 error means not found

    Comment

    • yuri
      Member
      • Mar 2014
      • 8440

      #3
      Do you have the developer mode enabled in the config?
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

      Comment

      • nickh
        Member
        • Jun 2018
        • 67

        #4
        yuri No - I do not have developer mode enabled in config.
        emillod The file appears to be there.

        I found this post but not sure it is the same thing although symptoms is similar. https://forum.espocrm.com/forum/gene...in-preferences

        I have made fresh install in new directory and connected it to database copy. All working fine and Preferences are loading.
        Copy client>custom from existing site - no issues
        Copy custom from existing site - everything operational but Preferences hang.

        I have tracked it down to this entry in the custom\Espo\Custom\Resources\layouts\Preferences\d etail.json

        Click image for larger version  Name:	image.png Views:	0 Size:	41.0 KB ID:	112826

        changing it to [{"name": "smtpUsername"}, {"name": "testSend", "customLabel": null, "view": ""}] allows preferences to load. Unsure what impact this may have on your wonderful CRM ??

        Comment


        • rabii
          rabii commented
          Editing a comment
          That should happen as the testSend should have a view assigned on layout. That could be done by a third party extension or some customization.
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