Create a custom workflow action

[Lith]

I need to create a custom action when an email is recieved to the CRM.

I have crated a workflow for it but I need to set an Action. I see the default actions, but, as mentioned, I need a custom opne to add integration with another platform.

I have created a php file `TestService.php` (for testing purpose) in the `custom/Espo/Custom/Services` directory.
Here is the bare-bones code:

```
<?php
namespace Espo\Custom\Services;
use \Espo\ORM\Entity;
class TestService extends \Espo\Core\Services\Base
{
public function testServiceAction($workflowId, Entity $entity, $additionalParameters = null)
{
//your code here
}
}
```

I also created `Workflow.json` in the `custom/Espo/Custom/Resources/metadata/entityDefs` directory.
like so:
```
{
"serviceActions": {
"Call":{
"testServiceAction": {
"serviceName": "TestService",
"methodName": "testServiceAction"
}
}
}
}
```

i also added a translation for en_US
```
{
"serviceActions": {
"testServiceAction": "Label for TestServiceAction"
}
}
```

After cleaning the cache, i went to admin panel > workflow > my created workflow.
I go to action section, click the + button and i dont see my created action.
even when selecting `run service action`, the dropdown list is empty



I folowed this tutorial: https://www.espocrm.com/features/add...-for-workflow/
I also tried by this tutorial: https://docs.espocrm.com/development...rvice-actions/

But both did not work. what am i missing?

[Kharg]

Hi, seems like you defined the action only for the call entity but you are trying to target Email in your screenshot.

just change the Entity to Email in the workflow.json

[Lith]

Thank you, It seems it worked now.
Thx for your time.

If you dont mind, could you point me to the right direcvtion (either hinting me or dropping a good docs link) how i should integrate the method?
I have this rn:

```
public function testServiceAction($workflowId, Entity $entity, $additionalParameters = null)
{
//your code here
}
```

the logic is empty. from this way i will need to get the email ID (to get the email data such as attahcment, subject, sender etc).
Is the `workflowId` the email id?

its my first time using espocrm and i am so long with it