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Problem with Round Robin assignment rule
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The issue was addressed in AP v2.8.0. https://www.espocrm.com/extensions/a...release-notes/
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Is this still an issue? I just did a mass update, which triggered the round-robin on a lot of records. With two users in the team, one person was assigned the first record, all the other records went to the second user. The records already existed but were unassigned users. Is the current solution to set up the workflow to round-robin only work on creation?
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As far as I see it the issue is the same. And can you please check the Least Busy too? It isn't working properly.
The inaccuracy is too big in some case when I trigger the assignment rules with Mass update and Workflow (I tested with 20, 50, 100, 200, 1000 records, for 2 and 3 users, the result is variant but most of the case the difference between users is >10% of the total amount). We can accept <=10% but with the big amount of record this will be a problem.
Sorry for broken EnglishLast edited by hoangnguyen1; 07-28-2021, 03:54 AM.
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The issue that round robin was designed to work only for new records, it does not work properly for existing records. I will try to fix it in the next release.
This issue seems is not related to the issue of this topic.
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I managed to reproduce on the stable release.
Interesting that I could not reproduce on the dev branch for v7.0.0.
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Before and after having triggered the flowchart:2 PhotosLast edited by hoangnguyen1; 07-14-2021, 04:50 AM.
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yuri
I have the same problem, the bug is still there.
When I try to trigger the flowchart with mass update (we have a large amount of records, singly distribute is not possible), it assigns the records at the same time for 2 user. The first record for the first user and the others for the second user in the team.
My Espo version is 6.1.7.
Here are my set up:4 Photos
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It looks that you have improper report. Please see the documentation to understand how reports work in assignment rule https://docs.espocrm.com/administrat...ssignment-rule.Last edited by yuri; 03-08-2021, 08:09 AM.
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