BPM Process Delayed

[bradaks]

Hello all,

Version for advanced and Espo: Current

I have been getting a huge delay (over a week) in email sending in regards to a BPM process.

Here is a screenshot of a process that should have completed a few minutes after trigger:


The cron looks okay so I am not sure why there is a huge delay. This is true for any action that requirs an email to be sent out. Here is a snip of my data log. Not sure what the error means:

[2018-08-03 23:15:05] Espo.ERROR: API [GET]:/:controller/action/:action, Params:Array ( [controller] => Report [action] => runList ) , InputData: - [] []
[2018-08-03 23:15:05] Espo.ERROR: Display Error: , Code: 403 URL: /espocrm/api/v1/Report/action/runList?id=59b310af259801d40&offset=0&maxSize=20 [] []

[yuri]

Hi,

Does the same happen if you use Timer Intermadieate event with a delay?

[bradaks]

Same thing. On a 1 minute delay. Cron is set to run every 10 minutes for workflows.

[yuri]

What do you mean with "Cron is set to run every 10 minutes for workflows." ?

Maybe the problem is with system time on the server?

[bradaks]

I mean my scheduled jobs.

Is there a way to troubleshoot or fix a system time problem? I may just do a backup and install on a whole new server.

Workflows are still working great and sending out as the trigger condition is met.

[yuri]

Could you attach screenshots of your flowchart and parameters of Send Message Task?

[yuri]

Can you check what scheduling is set for Process Pending Flows scheduled job.

[bradaks]

The chart is attached. Process Pending job attached. It is a very simple flowchart with no complex logic.

[yuri]

Could you attach a Log from the process with a Timer?

Could you please clarify what does ""Cron is set to run every 10 minutes for workflows" mean? I do not understand. Is it for scheduled workflows?

I replicated your flowchart and had no problem with a delay.

[bradaks]

Hi,

So I think what may have happened is.... I had two processes for the same entity. One of the processes started as soon as the entity is created and the other was on a triggered event. Even though the one flow was not active it was still impacting the timing of the system. Once I deleted the inactive process everything sent out just fine as soon as the schedule job's timer was sent.

When I said the cron is set to run every ten minutes, I was talking about the scheduled jobs for the workflow was set to run every ten minutes. Apologies for the confusion.