BPM Process Delayed

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  • bradaks
    Active Community Member
    • Aug 2017
    • 251
    #1

    BPM Process Delayed

    Hello all,

    Version for advanced and Espo: Current

    I have been getting a huge delay (over a week) in email sending in regards to a BPM process.

    Here is a screenshot of a process that should have completed a few minutes after trigger:


    The cron looks okay so I am not sure why there is a huge delay. This is true for any action that requirs an email to be sent out. Here is a snip of my data log. Not sure what the error means:

    [2018-08-03 23:15:05] Espo.ERROR: API [GET]:/:controller/action/:action, Params:Array ( [controller] => Report [action] => runList ) , InputData: - [] []
    [2018-08-03 23:15:05] Espo.ERROR: Display Error: , Code: 403 URL: /espocrm/api/v1/Report/action/runList?id=59b310af259801d40&offset=0&maxSize=20 [] []
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    • yuri
      Member
      • Mar 2014
      • 8440
      #2
      Hi,

      Does the same happen if you use Timer Intermadieate event with a delay?
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • bradaks
          Active Community Member
          • Aug 2017
          • 251
          #3
          Same thing. On a 1 minute delay. Cron is set to run every 10 minutes for workflows.
          1 Photo

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            • yuri
              Member
              • Mar 2014
              • 8440
              #4
              What do you mean with "Cron is set to run every 10 minutes for workflows." ?

              Maybe the problem is with system time on the server?
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

                • bradaks
                  Active Community Member
                  • Aug 2017
                  • 251
                  #5
                  I mean my scheduled jobs.

                  Is there a way to troubleshoot or fix a system time problem? I may just do a backup and install on a whole new server.

                  Workflows are still working great and sending out as the trigger condition is met.
                  Last edited by bradaks; 08-06-2018, 07:12 PM.

                    Comment

                    • yuri
                      Member
                      • Mar 2014
                      • 8440
                      #6
                      Could you attach screenshots of your flowchart and parameters of Send Message Task?
                      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                        Comment

                        • yuri
                          Member
                          • Mar 2014
                          • 8440
                          #7
                          Can you check what scheduling is set for Process Pending Flows scheduled job.
                          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                            Comment

                            • bradaks
                              Active Community Member
                              • Aug 2017
                              • 251
                              #8
                              The chart is attached. Process Pending job attached. It is a very simple flowchart with no complex logic.
                              4 Photos

                                Comment

                                • yuri
                                  Member
                                  • Mar 2014
                                  • 8440
                                  #9
                                  Could you attach a Log from the process with a Timer?

                                  Could you please clarify what does ""Cron is set to run every 10 minutes for workflows" mean? I do not understand. Is it for scheduled workflows?

                                  I replicated your flowchart and had no problem with a delay.
                                  Last edited by yuri; 08-07-2018, 08:05 AM.
                                  If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                    Comment

                                    • bradaks
                                      Active Community Member
                                      • Aug 2017
                                      • 251
                                      #10
                                      Hi,

                                      So I think what may have happened is.... I had two processes for the same entity. One of the processes started as soon as the entity is created and the other was on a triggered event. Even though the one flow was not active it was still impacting the timing of the system. Once I deleted the inactive process everything sent out just fine as soon as the schedule job's timer was sent.

                                      When I said the cron is set to run every ten minutes, I was talking about the scheduled jobs for the workflow was set to run every ten minutes. Apologies for the confusion.
                                      Last edited by bradaks; 08-07-2018, 03:55 PM.

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