Get body (plain) of email not working

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  • phamduc
    Member
    • Feb 2018
    • 63

    #1

    Get body (plain) of email not working

    Hi,

    I have a workflow to create Lead automatically when new email come
    But I cannot get Body(Plain) of email to Description field of Lead
    Pls see attachment
  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9616

    #2
    Hi,

    Could you provide an original content of any of emails you have the problem with? Thanks.

    Comment

    • phamduc
      Member
      • Feb 2018
      • 63

      #3
      Hi

      Comment

      • yuri
        EspoCRM product developer
        • Mar 2014
        • 9616

        #4
        Fix: https://github.com/espocrm/espocrm/c...e4f323ddab3dc4

        Will be available in the next EspoCRM release.

        Comment

        • phamduc
          Member
          • Feb 2018
          • 63

          #5
          Hi,

          Fixed already but email body still not filled
          Attached Files

          Comment

          • yuri
            EspoCRM product developer
            • Mar 2014
            • 9616

            #6
            Hi,

            Have you fixed in both parsers?

            Comment

            • phamduc
              Member
              • Feb 2018
              • 63

              #7
              Yes, I fixed in both parsers

              Comment

              • yuri
                EspoCRM product developer
                • Mar 2014
                • 9616

                #8
                I tested and it worked fine. Trigger is 'After record created'.
                Last edited by yuri; 04-14-2018, 06:41 AM.

                Comment

                • phamduc
                  Member
                  • Feb 2018
                  • 63

                  #9
                  Hi,

                  I try to remove the workflow and create it again but the email body still not filled to Lead Description

                  Comment

                  • yuri
                    EspoCRM product developer
                    • Mar 2014
                    • 9616

                    #10
                    Seems it happens because the email doen't contain a plain text but only html. I will try to come up with some solution.

                    Comment

                    • yuri
                      EspoCRM product developer
                      • Mar 2014
                      • 9616

                      #11
                      Hi, The fix: https://github.com/espocrm/espocrm/c...b3011bb8ecd4f7

                      Comment

                      • phamduc
                        Member
                        • Feb 2018
                        • 63

                        #12
                        Hi Yuri,

                        Thanks. This fix is OK now

                        Comment

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