Mail inbox problem

[SpeedBullet]

Currently I'm running into a problem with espo not importing mails again. Seems like the "inbox.sent" gets read but not the "inbox" folder. I checked the database and this is what I saw:

{"lastUID":{"INBOX":"4338","INBOX.Sent":"357"},"lastDate":{"[B]INBOX":"2016-08-09 09:53:03[/B]","INBOX.Sent":"2016-09-07 11:14:06"}}

Seems like indeed the inbox hasn't been read in about a month! How to fix this?

Crons are running, all successfully except today around 14:00 (GMT+1). This is the error log in data/logs:

Espo.ERROR: CronManager: Failed job running, job [57d0014f63671668a]. Error Details: Job CheckEmailAccounts 57c00cab189a02423: [0] cannot connect to host ; error = fsockopen(): unable to connect to ssl://mail.mydomain.com:993 (php_network_getaddresses: getaddrinfo failed: Name or service not known) (errno = 0 ) [] []

Must have been a temporary DNS problem because now I can successfully connect to this address. Also I tried php interactive mode:

php -a
echo getecho gethostbyname("mail.mydomain.com");
xxx.xxx.xxx.xxx (ip of the server)

[yuri]

Does it work now?

[SpeedBullet]

No, still the same error. php_network_getaddresses: getaddrinfo failed: Name or service not known

*edit: a new mail appears to have entered nevertheless. So something is working. I checked the database and now the date of "INBOX" is also correct. So I guess it started working again. Strange! What could be the cause?


PS a couple of mails got skipped. I already have opened a thread for this, quite similar problem: about the skipped emails you suggested to change the UID of the last fetched email to some prior http://forum.espocrm.com/forum/bug-r...2760#post22760

I don't remember what to change exactly: now I have this in my table column:

{"lastUID":{"INBOX":"4338","INBOX.Sent":"357"},"lastDate":{"INBOX":"2016-09-07 23:11:12","INBOX.Sent":"2016-09-07 11:14:06"}}

Which UID should I change? INBOX:4338 to what?

[yuri]

Yes. 4338

[SpeedBullet]

Yes. 4338

I don't understand the number. What does it represent? What value to choose?

[SpeedBullet]

I don't understand the number. What does it represent? What value to choose?

Bump - yuri please let me know what value I should use. I have no idea what the number means. Thanks.

[yuri]

UID - is the id of email at your IMAP server. auto-incremental

[SpeedBullet]

I removed the content of fetchdata in the database and now all is imported again. That's acceptable. Still one message doesn't import. It says malformed headers in the error log:

Espo.ERROR: EmailAccount 62c29cba139a20137 (Get Message): [0] Malformed header detected [] []

How can I "dump" the necessary information for you guys to debug? I think I need this file:

application/Espo/Services/EmailAccount.php

Do you want me to var_dump some information into a logfile and send it to you?

[yuri]

If you open your email in another client and copy original content of the email it can be helpful.

[yuri]

We are migrating to the new version of zend mail library. Some problems are being solved there but some new issues came up. Would be good to test different emails.

[SpeedBullet]

We are migrating to the new version of zend mail library. Some problems are being solved there but some new issues came up. Would be good to test different emails.

I forwarded the mail to your colleague. Can you let me know what to do next?