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  • After initial installation, an "auth error" comes up

    Hello,
    first of all, I am new here and a German student, so please forgive me some mistakes

    To my problem:
    I have a Windows Server 2012 R2 and on it XAMPP installed. The system requirements must actually fit so far.
    The installation also works fine, but as soon as I could then access the CRM, is a "auth error" (see Appendix).
    I did not enter any data in the login field, because I do not even see this.

    What I have done wrong??
    I'm grateful for any help!

    Thank you in advance for your help!

    Greetings
    Robert

  • #2
    Hello
    Check espocrm log (data/logs) and pressF12 button. Possible something will clear up

    Comment


    • #3
      Hello, thanks for your answer!

      Originally posted by tanya View Post
      Check espocrm log (data/logs)
      in the folder \data\ is only one folder named "cache" and two files ".data" and "config.php".
      This does not change after a new installation!

      Greetings
      Robert

      Comment


      • #4
        What about browser log? (F12)

        Comment


        • #5
          Thanks!
          but how can I change that ??

          Comment


          • #6
            Could you share parameters of your server?
            Do you use FastCGI? https://github.com/espocrm/documenta...ly-for-fastcgi
            https://github.com/espocrm/documenta...nstallation.md
            which one step you see the last?

            Comment


            • #7
              Thank you for your answer!

              which parameters do you need?
              As I said, Windows Server 2012 R2 + XAMPP (default installation)

              In any case, I do not consciously use FastCGI and according to "phpinfo ()" no fcgi-module is loaded.

              In the documentary I come to the last step. As soon as I click on "Go to EspoCRM", the "auth-error" comes ...

              Comment


              • #8
                php version
                mysql version
                data/config.php check
                'isInstalled' ,
                'siteUrl',
                is siteUrl the same as on first screenshot

                Comment


                • #9
                  Sorry for the many questions, but I'm still pretty new to PHP.

                  php version
                  - PHP 7.1.9
                  - extensions: mysqli; curl; mbstring

                  mysql version
                  - libmysql - mysqlnd 5.0.12-dev - 20150407
                  - Server-Version: 10.1.26-MariaDB - mariadb.org binary distribution

                  data/config.php check
                  - I have not changed anything manual about these files
                  I also like to upload the files here, which one do you need exactly?
                  The from XAMP or from the EspoCRM folder?

                  'isInstalled' ,
                  - Do you mean on the server?
                  Here is not special on it:
                  => eM Cleint, Immunet, Notepad ++, VMWare Tools, WinRAR and XAMPP

                  'siteUrl',
                  - "w2k12" (this is the Servername)

                  is siteUrl the same as on first screenshot
                  - yes! => http://w2k12/crm/

                  Apache Version is 2.4.27


                  Thank you for helping me!

                  Comment


                  • #10
                    Hi,

                    I installed EspoCrm on my cpanel with php 7.1 created a database on mysql. the whole installation process went fine.

                    After installing I was asked to log in first time, so I try to log in and get error: wrong username/password but the details are correct I even looked up in the php admin if the user was created and the user was there with admin privileges.

                    Any idea what is wrong? or where I could start to look to fix the problem?

                    Thanks

                    Comment


                    • #11
                      Hello
                      I have never heard about such problem before. Maybe you input the wrong password while installation.
                      data/config.php
                      if you delete/rename this file, you will be able to reinstall EspoCRM. Do it again, please

                      Comment


                      • #12
                        After initial installation, an "auth error" comes up kindly help


                        Comment

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