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marcbeinder started a topic Email to Case for Contacts Only

in General Discussion

11-27-2022, 03:52 AM
Email to Case for Contacts Only

Is it possible to restrict the email to case feature to only create a case for contacts that already exist in the system.

For example:...

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marcbeinder started a topic Make a Case Read-Only When Status is Closed

in General Discussion

11-07-2022, 10:06 PM
Make a Case Read-Only When Status is Closed

Is there a way to make a case read-only when the status has been set to closed. I do not want a contact to be able to post to the stream or have emails...

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