Unknown Version -> Upgrade to 7.3.3

[MediaBerg]

Good evening, ladies and gentlemen,

I'm very desperate. I'm self-employed and my system administrator, who used to help me with my online installations, has quit.
In the meantime, my hosting company has changed the PHP version. It's only >8.0.

Now my beloved ESPO-CRM doesn't start anymore.
I can't make out which one it is. An Error 500 is displayed. Then the note 2019. Since then there has probably been no more update.

How do I fix that?

It worked until the beginning of the year, but not anymore.

Is there a way that I can first find out which version was installed? Probably something around 5.X.
I did a backup - means I have downloaded this version to my hard drive.

I've already tried to play a new version of ESPO CRM in a different directory and link it to the old database, but that didn't work.

Does somebody has any idea?

Best, Andreas

[item]

Hi Andreas,
you can see your espocrm version in "path/data/config.php". => path is dependant .. so generaly is /var/www/html

have you many customisation ? coding ? .. if no "coding".. then a basic upgrade will do the jobs. If coding, then maybe adapt code !
you have 3 important folder :
client/custom
custom/
data/
to make backup and of course database
have you many file uploaded ?
all this info can help other to respond

Maybe, who are your hosting and from wich country (for time )

[MediaBerg]

Hi there,

thanks for your quick answer. My Version is 5.5.6. Is it doable to upgrade this one into 7.3.4 by replacing the 3 folders?
What do you mean with update database? Current MySQL Version is 5.7.40-43.
Hoster is Hosteurope.

[MediaBerg]

Okay. Did some homework.

I saw the upgrade files here: https://www.espocrm.com/download/upgrades/
And I saw that there is a row starting from my version to the recent one.

Do I need to go through all of them?
Means from 556-5614 to 5614-5711 to 5711-585....727-734?

And where do I find a documentation for upgrading via ftp

[item]

Hi,
2 think :
You need update in admin section of espocrm by uploading the file, each by each by following the version.

As in doc : https://docs.espocrm.com/administrat...grade-from-cli
In v5.6 and after you need upgrade by cli ..

Of course, if you have error 500, this complicate the situation. You need a working espocrm, you can try :

https://docs.espocrm.com/administration/upgrading/#legacy-way-to-upgrade

READ CARREFULLY DOCUMENTATION !

[shalmaxb]

If you want, I can help you. You are German? or German speaking?

[MediaBerg]

Yes. German should be know problem.

[telecastg]

If you want to start a brand new installation, possibly the easiest choice in my opinion, this post can help you:

https://forum.espocrm.com/forum/installation-and-upgrade-help/59330-upgrade-destroyed-something?p=61187#post61187

Good Luck !

[MediaBerg]

No, I don't want to do a brand new, because then I would lost all my entries in the old version. I need to find a way to upgrade from 5.5.6 to 7.3.4 version of EspoCRM.

[telecastg]

With this method you would not lose anything.

[shalmaxb]

If you want, I can help you. You are German? or German speaking?

Ich habe dir eine PM geschickt

[MediaBerg]

Hello everyone,

I'm looking for someone to help me update the previously unknown version to Latest Release EspoCRM 8.0.3.
Is someone from Germany and can support me?

[Vadym]

Hi MediaBerg,

By the way, you can go with official EspoCRM Paid Support, and we will provide you our assistance in upgrading:
https://www.espocrm.com/support/