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  • #1

    Error 500 while trying to access portal

    Hello, after upgrading to 7.0.X, I'm getting:

    Code:
    "GET /api/v1/portal-access/6050fa258d721ba07/ HTTP/1.0" 200 330 "https://crm.safri.net/portal/XXXXXX "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.81 Safari/537.36"
espocrm | 10.123.234.1 - info@XXXXXX [18/Oct/2021:11:57:15 +0000] "GET /api/v1/portal-access/6050fa258d721ba07/Metadata HTTP/1.0" 500 196 "https://crm.safri.net/portal/XXXXX"
    When I check the data/logs, the following Error is being logged:

    Code:
    DEBUG: API (0) GET /6050fa258d721ba07/Metadata; Route pattern: /{portalId}/Metadata; Route params: Array ( [controller] => Metadata [portalId] => 6050fa258d721ba07 ) [] []
[2021-10-18 11:39:06] ERROR: (0) GET /6050fa258d721ba07/Metadata; line: 88, file: /var/www/html/application/Espo/Core/Portal/Acl/AccessChecker/AccessCheckerFactory.php [] []
    Getting this Error with old and newly created portals with and without custom id/url.


    Running on Docker with Version 7.0.6
    Tags: None
    • Likes 1
  • #2
    Some more logs:

    Code:
    DEBUG: API (0) GET /616d679093f99517c/Metadata; Route pattern: /{portalId}/Metadata; Route params: Array ( [controller] => Metadata [portalId] => 616d679093f99517c ) [] []
[2021-10-18 12:48:27] ERROR: (0) GET /616d679093f99517c/Metadata; line: 88, file: /var/www/html/application/Espo/Core/Portal/Acl/AccessChecker/AccessCheckerFactory.php :: #0 /var/www/html/application/Espo/Core/Portal/Acl/AccessChecker/AccessCheckerFactory.php(72): Espo\Core\Portal\Acl\AccessChecker\AccessCheckerFa ctory->getClassName('FirstLevelSuppo...') #1 /var/www/html/application/Espo/Core/AclManager.php(138): Espo\Core\Portal\Acl\AccessChecker\AccessCheckerFa ctory->create('FirstLevelSuppo...', Object(Espo\Core\Portal\AclManager)) #2 /var/www/html/application/Espo/Core/AclManager.php(429): Espo\Core\AclManager->getAccessChecker('FirstLevelSuppo...') #3 /var/www/html/application/Espo/Core/Portal/AclManager.php(288): Espo\Core\AclManager->checkScope(Object(Espo\Entities\User), 'FirstLevelSuppo...', NULL) #4 /var/www/html/application/Espo/Core/AclManager.php(265): Espo\Core\Portal\AclManager->checkScope(Object(Espo\Entities\User), 'FirstLevelSuppo...', NULL) #5 /var/www/html/application/Espo/Core/Portal/AclManager.php(219): Espo\Core\AclManager->check(Object(Espo\Entities\User), 'FirstLevelSuppo...', NULL) #6 /var/www/html/application/Espo/Core/Acl.php(124): Espo\Core\Portal\AclManager->check(Object(Espo\Entities\User), 'FirstLevelSuppo...', NULL) #7 /var/www/html/application/Espo/Services/Metadata.php(127): Espo\Core\Acl->check('FirstLevelSuppo...') #8 /var/www/html/application/Espo/Controllers/Metadata.php(47): Espo\Services\Metadata->getDataForFrontend() #9 /var/www/html/application/Espo/Core/Api/ActionProcessor.php(118): Espo\Controllers\Metadata->getActionRead(Array, '', Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #10 /var/www/html/application/Espo/Core/Api/RequestProcessor.php(136): Espo\Core\Api\ActionProcessor->process('Metadata', 'read', Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #11 /var/www/html/application/Espo/Core/Api/RequestProcessor.php(111): Espo\Core\Api\RequestProcessor->proceed(Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #12 /var/www/html/application/Espo/Core/Api/RequestProcessor.php(82): Espo\Core\Api\RequestProcessor->processInternal(Object(Espo\Core\Api\Route), Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #13 /var/www/html/application/Espo/Core/Api/Starter.php(103): Espo\Core\Api\RequestProcessor->process(Object(Espo\Core\Api\Route), Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #14 /var/www/html/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(43): Espo\Core\Api\Starter->Espo\Core\Api\{closure}(Object(Slim\Psr7\Request) , Object(Slim\Psr7\Response), Array) #15 /var/www/html/vendor/slim/slim/Slim/Routing/Route.php(384): Slim\Handlers\Strategies\RequestResponse->__invoke(Object(Closure), Object(Slim\Psr7\Request), Object(Slim\Psr7\Response), Array) #16 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(81): Slim\Routing\Route->handle(Object(Slim\Psr7\Request)) #17 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(81): Slim\MiddlewareDispatcher->handle(Object(Slim\Psr7\Request)) #18 /var/www/html/vendor/slim/slim/Slim/Routing/Route.php(341): Slim\MiddlewareDispatcher->handle(Object(Slim\Psr7\Request)) #19 /var/www/html/vendor/slim/slim/Slim/Routing/RouteRunner.php(84): Slim\Routing\Route->run(Object(Slim\Psr7\Request)) #20 /var/www/html/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php(59): Slim\Routing\RouteRunner->handle(Object(Slim\Psr7\Request)) #21 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(147): Slim\Middleware\RoutingMiddleware->process(Object(Slim\Psr7\Request), Object(Slim\Routing\RouteRunner)) #22 /var/www/html/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(107): class@anonymous->handle(Object(Slim\Psr7\Request)) #23 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(147): Slim\Middleware\ErrorMiddleware->process(Object(Slim\Psr7\Request), Object(class@anonymous)) #24 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(81): class@anonymous->handle(Object(Slim\Psr7\Request)) #25 /var/www/html/vendor/slim/slim/Slim/App.php(215): Slim\MiddlewareDispatcher->handle(Object(Slim\Psr7\Request)) #26 /var/www/html/vendor/slim/slim/Slim/App.php(199): Slim\App->handle(Object(Slim\Psr7\Request)) #27 /var/www/html/application/Espo/Core/Api/Starter.php(79): Slim\App->run() #28 /var/www/html/application/Espo/Core/Portal/ApplicationRunners/Api.php(46): Espo\Core\Api\Starter->start() #29 /var/www/html/application/Espo/Core/Application/RunnerRunner.php(85): Espo\Core\Portal\ApplicationRunners\Api->run() #30 /var/www/html/application/Espo/Core/Application.php(78): Espo\Core\Application\RunnerRunner->run('Espo\\Core\\Porta...', NULL) #31 /var/www/html/public/api/v1/portal-access/index.php(46): Espo\Core\Application->run('Espo\\Core\\Porta...') #32 {main} [] [
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    • #3
      Some more information:

      After removing two custom Entitys (linked to Case) and clearing the Metadata the portals working fine.








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      • #4
        After removing two custom Entitys (linked to Case) and clearing the Metadata the portals working fine.

        Check this post for hints to help solving Espo 7 originated errors with previous customizations:
        Solutions to adapting previous custom code to work with Espo 7.x - EspoCRM Open Source Community Forum
        https://forum.espocrm.com/forum/installation-and-upgrade-help/75424-solutions-to-adapting-previous-custom-code-to-work-with-espo-7-x#post75833
        Since Espo 7 has extensive changes/refactoring of the core there are changes that we need to make to our customizations, this post will chronicle our findings and solutions to hopefully help others going through this process. It would be very helpful if other participants can also post in this thread the problems encountered

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        • #5
          After some more research we found a solution:

          Copy an existing Entitiy.json file to OldEntity.json File rebuild and the Portals are Working again.

          Json files Folder:

          /var/www/html/custom/Espo/Custom/Resources/metadata/scopes/
          • Likes 2

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