Error 500 while trying to access portal

[itzlu4u]

Hello, after upgrading to 7.0.X, I'm getting:

"GET /api/v1/portal-access/6050fa258d721ba07/ HTTP/1.0" 200 330 "https://crm.safri.net/portal/XXXXXX "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.81 Safari/537.36"
espocrm | 10.123.234.1 - info@XXXXXX [18/Oct/2021:11:57:15 +0000] "GET /api/v1/portal-access/6050fa258d721ba07/Metadata HTTP/1.0" 500 196 "https://crm.safri.net/portal/XXXXX"

When I check the data/logs, the following Error is being logged:

DEBUG: API (0) GET /6050fa258d721ba07/Metadata; Route pattern: /{portalId}/Metadata; Route params: Array ( [controller] => Metadata [portalId] => 6050fa258d721ba07 ) [] []
[2021-10-18 11:39:06] ERROR: (0) GET /6050fa258d721ba07/Metadata; line: 88, file: /var/www/html/application/Espo/Core/Portal/Acl/AccessChecker/AccessCheckerFactory.php [] []

Getting this Error with old and newly created portals with and without custom id/url.


Running on Docker with Version 7.0.6

[itzlu4u]

Some more logs:

DEBUG: API (0) GET /616d679093f99517c/Metadata; Route pattern: /{portalId}/Metadata; Route params: Array ( [controller] => Metadata [portalId] => 616d679093f99517c ) [] []
[2021-10-18 12:48:27] ERROR: (0) GET /616d679093f99517c/Metadata; line: 88, file: /var/www/html/application/Espo/Core/Portal/Acl/AccessChecker/AccessCheckerFactory.php :: #0 /var/www/html/application/Espo/Core/Portal/Acl/AccessChecker/AccessCheckerFactory.php(72): Espo\Core\Portal\Acl\AccessChecker\AccessCheckerFa ctory->getClassName('FirstLevelSuppo...') #1 /var/www/html/application/Espo/Core/AclManager.php(138): Espo\Core\Portal\Acl\AccessChecker\AccessCheckerFa ctory->create('FirstLevelSuppo...', Object(Espo\Core\Portal\AclManager)) #2 /var/www/html/application/Espo/Core/AclManager.php(429): Espo\Core\AclManager->getAccessChecker('FirstLevelSuppo...') #3 /var/www/html/application/Espo/Core/Portal/AclManager.php(288): Espo\Core\AclManager->checkScope(Object(Espo\Entities\User), 'FirstLevelSuppo...', NULL) #4 /var/www/html/application/Espo/Core/AclManager.php(265): Espo\Core\Portal\AclManager->checkScope(Object(Espo\Entities\User), 'FirstLevelSuppo...', NULL) #5 /var/www/html/application/Espo/Core/Portal/AclManager.php(219): Espo\Core\AclManager->check(Object(Espo\Entities\User), 'FirstLevelSuppo...', NULL) #6 /var/www/html/application/Espo/Core/Acl.php(124): Espo\Core\Portal\AclManager->check(Object(Espo\Entities\User), 'FirstLevelSuppo...', NULL) #7 /var/www/html/application/Espo/Services/Metadata.php(127): Espo\Core\Acl->check('FirstLevelSuppo...') #8 /var/www/html/application/Espo/Controllers/Metadata.php(47): Espo\Services\Metadata->getDataForFrontend() #9 /var/www/html/application/Espo/Core/Api/ActionProcessor.php(118): Espo\Controllers\Metadata->getActionRead(Array, '', Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #10 /var/www/html/application/Espo/Core/Api/RequestProcessor.php(136): Espo\Core\Api\ActionProcessor->process('Metadata', 'read', Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #11 /var/www/html/application/Espo/Core/Api/RequestProcessor.php(111): Espo\Core\Api\RequestProcessor->proceed(Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #12 /var/www/html/application/Espo/Core/Api/RequestProcessor.php(82): Espo\Core\Api\RequestProcessor->processInternal(Object(Espo\Core\Api\Route), Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #13 /var/www/html/application/Espo/Core/Api/Starter.php(103): Espo\Core\Api\RequestProcessor->process(Object(Espo\Core\Api\Route), Object(Espo\Core\Api\RequestWrapper), Object(Espo\Core\Api\ResponseWrapper)) #14 /var/www/html/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(43): Espo\Core\Api\Starter->Espo\Core\Api\{closure}(Object(Slim\Psr7\Request) , Object(Slim\Psr7\Response), Array) #15 /var/www/html/vendor/slim/slim/Slim/Routing/Route.php(384): Slim\Handlers\Strategies\RequestResponse->__invoke(Object(Closure), Object(Slim\Psr7\Request), Object(Slim\Psr7\Response), Array) #16 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(81): Slim\Routing\Route->handle(Object(Slim\Psr7\Request)) #17 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(81): Slim\MiddlewareDispatcher->handle(Object(Slim\Psr7\Request)) #18 /var/www/html/vendor/slim/slim/Slim/Routing/Route.php(341): Slim\MiddlewareDispatcher->handle(Object(Slim\Psr7\Request)) #19 /var/www/html/vendor/slim/slim/Slim/Routing/RouteRunner.php(84): Slim\Routing\Route->run(Object(Slim\Psr7\Request)) #20 /var/www/html/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php(59): Slim\Routing\RouteRunner->handle(Object(Slim\Psr7\Request)) #21 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(147): Slim\Middleware\RoutingMiddleware->process(Object(Slim\Psr7\Request), Object(Slim\Routing\RouteRunner)) #22 /var/www/html/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(107): class@anonymous->handle(Object(Slim\Psr7\Request)) #23 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(147): Slim\Middleware\ErrorMiddleware->process(Object(Slim\Psr7\Request), Object(class@anonymous)) #24 /var/www/html/vendor/slim/slim/Slim/MiddlewareDispatcher.php(81): class@anonymous->handle(Object(Slim\Psr7\Request)) #25 /var/www/html/vendor/slim/slim/Slim/App.php(215): Slim\MiddlewareDispatcher->handle(Object(Slim\Psr7\Request)) #26 /var/www/html/vendor/slim/slim/Slim/App.php(199): Slim\App->handle(Object(Slim\Psr7\Request)) #27 /var/www/html/application/Espo/Core/Api/Starter.php(79): Slim\App->run() #28 /var/www/html/application/Espo/Core/Portal/ApplicationRunners/Api.php(46): Espo\Core\Api\Starter->start() #29 /var/www/html/application/Espo/Core/Application/RunnerRunner.php(85): Espo\Core\Portal\ApplicationRunners\Api->run() #30 /var/www/html/application/Espo/Core/Application.php(78): Espo\Core\Application\RunnerRunner->run('Espo\\Core\\Porta...', NULL) #31 /var/www/html/public/api/v1/portal-access/index.php(46): Espo\Core\Application->run('Espo\\Core\\Porta...') #32 {main} [] [

[itzlu4u]

Some more information:

After removing two custom Entitys (linked to Case) and clearing the Metadata the portals working fine.

[telecastg]

After removing two custom Entitys (linked to Case) and clearing the Metadata the portals working fine.

Check this post for hints to help solving Espo 7 originated errors with previous customizations:

https://forum.espocrm.com/forum/installation-and-upgrade-help/75424-solutions-to-adapting-previous-custom-code-to-work-with-espo-7-x#post75833

[itzlu4u]

After some more research we found a solution:

Copy an existing Entitiy.json file to OldEntity.json File rebuild and the Portals are Working again.

Json files Folder:

/var/www/html/custom/Espo/Custom/Resources/metadata/scopes/