Bad server response

[RWSI]

Hello,

Good day!

I'm just new here, looking for an answer to solve my problem regarding our EspoCRM account which we cannot access right now.
When we input the url and hit the Enter it says "BAD SERVER RESPONSE".
I don't know if the cause is the previous activity that was done. Coz last friday 10/08/2021 we transfer to a new Host Provider and we purchase a service for Content Migration which is already done and after that we cant access our CRM account.

Hoping that someone can help me with this matter.

Thank you in advance.

[serqet]

Can you share the error logs?
/httpdocs/data/logs

[RWSI]

I'm accessing our EspoCRM to google chrome. Where can i find the error logs?
Is it in our CPANEL?.

Thank you.

[RWSI]

[2021-10-12 01:32:08] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
[2021-10-12 01:32:08] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
[2021-10-12 08:29:26] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
[2021-10-12 08:29:26] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
[2021-10-12 08:44:41] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
[2021-10-12 08:44:41] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []

[yuri]

https://docs.espocrm.com/administration/troubleshooting/#check-logs

[RWSI]

Hello Yuri,

Is it in the CPANEL account?.
and as i checked our cpanel account there are errors regarding our SSL/TLS Status, Do you think it is the reason?.

Thank you.

[item]

Hello,

https://docs.cpanel.net/cpanel/files/file-manager/

you must find the root directory of espocrm and then navigate to data/logs

or by filezilla on sftp https://filezilla-project.org/

[serqet]

check the file there seems to be an error in the db information.

/home/l60hoe59ulth/public_html/crmespo/data/config.php

[item]

https://docs.cpanel.net/cpanel/databases/mysql-databases/

add a user..or retreive one user
and then in data/config.php or data/config-internal.php put the value

[serqet]

Never share this information, it poses a high security risk. And change this database information.

'dbname' => '*******',
'user' => '****',
'password' => '*****'

[RWSI]

I'm sorry about this, can you delete that in your end. Thank you