Bad server response

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  • RWSI
    Junior Member
    • Oct 2021
    • 4
    #1

    Bad server response

    Hello,

    Good day!

    I'm just new here, looking for an answer to solve my problem regarding our EspoCRM account which we cannot access right now.
    When we input the url and hit the Enter it says "BAD SERVER RESPONSE".
    I don't know if the cause is the previous activity that was done. Coz last friday 10/08/2021 we transfer to a new Host Provider and we purchase a service for Content Migration which is already done and after that we cant access our CRM account.

    Hoping that someone can help me with this matter.

    Thank you in advance.
    1 Photo
    Tags: None
    • serqet
      Senior Member
      • Feb 2019
      • 109
      #2
      Can you share the error logs?
      /httpdocs/data/logs

        Comment

        • RWSI
          #2.1
          RWSI commented
          10-12-2021, 08:47 AM
          Editing a comment
          I'm accessing our EspoCRM to google chrome. Where can i find the error logs?
          Is it in our CPANEL?.

          Thank you.
          • RWSI
            #2.2
            RWSI commented
            10-12-2021, 09:15 AM
            Editing a comment
            [2021-10-12 01:32:08] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
            [2021-10-12 01:32:08] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
            [2021-10-12 08:29:26] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
            [2021-10-12 08:29:26] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
            [2021-10-12 08:44:41] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
            [2021-10-12 08:44:41] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES)" at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php line 155 {"exception":"[object] (PDOException(code: 1045): SQLSTATE[28000] [1045] Access denied for user 'roofandw_espo751'@'localhost' (using password: YES) at /home/l60hoe59ulth/public_html/crmespo/application/Espo/ORM/EntityManager.php:155)"} []
          • yuri
            Member
            • Mar 2014
            • 8440
            #3
            Troubleshooting - EspoCRM Documentation
            https://docs.espocrm.com/administration/troubleshooting/#check-logs
            If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

              Comment

              • RWSI
                #3.1
                RWSI commented
                10-12-2021, 08:59 AM
                Editing a comment
                Hello Yuri,

                Is it in the CPANEL account?.
                and as i checked our cpanel account there are errors regarding our SSL/TLS Status, Do you think it is the reason?.

                Thank you.
              • item
                Active Community Member
                • Mar 2017
                • 1476
                #4
                Hello,
                File Manager | cPanel & WHM Documentation
                https://docs.cpanel.net/cpanel/files/file-manager/
                Use the File Manager interface to manage and edit your files.

                you must find the root directory of espocrm and then navigate to data/logs

                or by filezilla on sftp https://filezilla-project.org/
                If you could give the project a star on GitHub. EspoCrm believe our work truly deserves more recognition. Thanks.​

                  Comment

                  • serqet
                    Senior Member
                    • Feb 2019
                    • 109
                    #5
                    check the file there seems to be an error in the db information.

                    /home/l60hoe59ulth/public_html/crmespo/data/config.php

                      Comment

                      • item
                        Active Community Member
                        • Mar 2017
                        • 1476
                        #6
                        MySQL® Databases | cPanel & WHM Documentation
                        https://docs.cpanel.net/cpanel/databases/mysql-databases/
                        Use this interface to create, manage, and delete MySQL databases and database users.


                        add a user..or retreive one user
                        and then in data/config.php or data/config-internal.php put the value
                        If you could give the project a star on GitHub. EspoCrm believe our work truly deserves more recognition. Thanks.​

                          Comment

                          • serqet
                            Senior Member
                            • Feb 2019
                            • 109
                            #7
                            Never share this information, it poses a high security risk. And change this database information.

                            'dbname' => '*******',
                            'user' => '****',
                            'password' => '*****'
                            Last edited by serqet; 10-12-2021, 12:24 PM.

                              Comment

                              • RWSI
                                #7.1
                                RWSI commented
                                10-12-2021, 11:01 AM
                                Editing a comment
                                I'm sorry about this, can you delete that in your end. Thank you
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