error 404 : Not Found

[MATO]

Hi Team

Just upgraded from 5.8.5 to 5.9.3 and now getting an error 404.

Any ideas on why this would happen?

Thank you in advance

MATO

[Maximus]

Hi,
please check a log file to get more info. Also on the blank page with 404 error, press F12 button -> refresh a web page -> check the console and network tab for possible errors.

[MATO]

Hi Maximus

I had to quickly go back to version 5.8.5 due to User complaints oh the joys.

I will create a test site and try that later today and get back to you.

Thank you for your help so far

MATO

[Maximus]

If you are using Apache web server, probably the error might be caused by the changes in the .htaccess file in the EspoCRM root directory. Try this:
1. Open the .htaccess file
2. Replace the string

RewriteRule /?web\.config - [F]

with

RewriteRule reset/?$ reset.html [QSA,L]

3. Refresh the EspoCRM web page.

[MATO]

Hi Maximus

No joy with the .htaccess file

Just to point out we can never get the CLI upgrade working with 1and1 so have to always go down the UI route.

MATO

[Maximus]

Perhaps your issue is linked to this problem https://forum.espocrm.com/forum/anno...9740#post59740.

[MATO]

Have run the update via the Cli on a test site.

Current version is 5.8.5.
Downloading...
Upgrading... This may take a while...
Upgrade is complete. Current version is 5.9.3.
You have the latest version.

And still get error 404 with no entries within a new log file.

[Maximus]

Have you read this https://forum.espocrm.com/forum/anno...sed#post59740?
Did you try to get more info about the error with the ways I described here https://forum.espocrm.com/forum/inst...726#post59726?

Please try to get the error description first (F12 debug console)

[MATO]

Hi Maximus

We can't see if we have the issue described in the https://forum.espocrm.com/forum/anno...sed#post59740? due to not being able to get to the crm.

We are seeing the following errors on F12

Failed to load resource: the server responded with a status of 404 (Not Found) /ESPOCRM/api/v1/Settings:1

Failed to load resource: the server responded with a status of 404 (Not Found) /ESPOCRM/api/v1/I18n?default=true:1

DevTools failed to load SourceMap: Could not load content for http://domainname/salescrm/purify.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Thank you for your help on this

MATO

[MATO]

Hi Maximus

After looking at the F12 status of 404 we worked out it was the .htaccess file path

Broken version - RewriteBase /api/v1/

Now working - RewriteBase /ESPOCRM/api/v1/

Not sure why an upgrade is changing the .htaccess as we haven't seen this issue before.

Thank you for your help on this

MATO