Can not save settings

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  • trms
    Junior Member
    • Jan 2018
    • 13

    Can not save settings

    Hi everyone,

    I've installed Espo Version 5.6.1 right now.
    The used server is from 000webhostapp (cost-free account).

    Unfortunately I could not understand why the system is not able to complete the "save" bottom process for some of the configuration.
    For example I can create teams but the system is not able to save in the user configuration the smallest update e.g. change of the language, I only see a "saving" message.

    May it is a problem in the PHP configuration?

    Here a listing of the failed point:

    max_execution_time 30 failed (180 is recommended)
    max_input_time 30 failed (180 is recommended)
    memory_limit 128M failed (256M is recommended)
    post_max_size 8M failed (20M is recommended)
    upload_max_filesize 8M failed (20M is recommendedn)
  • Maximus
    Senior Member
    • Nov 2018
    • 2731

    #2
    Hello,
    check please the error log files. This will help you to find them: https://www.espocrm.com/documentatio...ent-check-logs
    Also, fix these parameters in the php.ini file.

    Comment

    • sdesp
      Member
      • May 2019
      • 51

      #3
      Hi, we decided starting with espocrm. We’ve starten with The latest download 5.6.2, using a new CentOS 7 vps with php 7.2.17
      We have The same error. Dit you solve it?

      we have no error at The system page.
      there are no logs inside data
      i read about .htaccess. The new download includes The <ifModule .... Access put-het-post...”
      I tried <limit ...order/allow
      and
      I tried < limit... grant all

      so far unsuccessful. Do you have any tips?

      Comment

      • sdesp
        Member
        • May 2019
        • 51

        #4
        Just guessing... maybe httpd.conf of Apache must allow .htaccess to make those changes?

        Comment

        • sdesp
          Member
          • May 2019
          • 51

          #5
          Is there a way to check if The results of The .htaccess is working as needed? (I couldn’t find The problem)

          Comment

          • sdesp
            Member
            • May 2019
            • 51

            #6
            I verified:
            - .htaccess is loaded (making any mistake will produce error on site immediately)
            - still no errors/log in /data
            - cannot run print apache_get_modules as the system is using FastCGI
            - reboot vps - no change
            - I looked into nginx specific settings: but I believe these are more for other directory's then "/". Espo runs at sub.domein.ext/ So I think that is not the issue. (correct me if I'm wrong)
            - Browsers give same result on windows/IE and Mac/Safari -> not browser related

            Any help?

            Comment

            • sdesp
              Member
              • May 2019
              • 51

              #7
              Maybe this helps... As soon as I click "Save", I get a message in Safari: Failed to load resource: Protocolfout - https://sub.domain.ext/api/v1/Settings
              I added: "RewriteBase /api/v1/" to .htaccess in api/v1/ - does not change anything.

              Comment

              • sdesp
                Member
                • May 2019
                • 51

                #8
                If I change to http (not https): I get: /api/v1/Task/5ce7bbf832745159b net::ERR_EMPTY_RESPONSE

                Comment

                • sdesp
                  Member
                  • May 2019
                  • 51

                  #9
                  introduced by: jquery-2.1.4.min.js:4 PUT http://sub.domain.ext/api/v1

                  Comment

                  • sdesp
                    Member
                    • May 2019
                    • 51

                    #10
                    I can generate new things, But Cannot edit/change anything (results in error above).

                    Comment

                    • sdesp
                      Member
                      • May 2019
                      • 51

                      #11
                      If I add:
                      try_files $uri $uri/ /index.php?$query_string;

                      Of if I add:
                      location /api/v1/ {
                      if (!-e $request_filename){
                      rewrite ^/api/v1/(.*)$ /api/v1/index.php last; break;
                      }
                      }

                      ---> I get "Bad Server Response"

                      Comment

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