Records not updating and timing out

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  • khopper
    Senior Member
    • Sep 2017
    • 329

    Records not updating and timing out

    I have been in testing mode and trying to get some people logged in...
    A lot of the time the page times out and never updates the record.
    I can't figure out what is going on. From what i can tell the browser is not sending the update command to the server.
    I don't show any errors in the logs on the server at all.
    any help would be appreciated.

  • tanya
    Senior Member
    • Jun 2014
    • 4308

    #2
    The most common problem with PATCH is this request method is disabled

    Originally posted by pk2r

    httpd.conf in conf apache directory...use vi httpd.conf to edit, and put at the top

    <ifModule mod_headers.c>
    Header always set Access-Control-Allow-Methods "POST, GET, PUT, PATCH, DELETE"
    </ifModule>

    at the bottom

    <Limit GET POST PUT DELETE HEAD OPTIONS PATCH>
    Order allow,deny
    Allow from all
    </Limit>

    then save and restart apache...
    But... in this case users get some error... you have nothing, what could help

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    • khopper
      Senior Member
      • Sep 2017
      • 329

      #3
      I have already tried looking at that and it did not work.
      I have logged in at other computers with the same account and it works fine.
      I have confirmed they have all the same browser versions, even uninstalled and reinstalled them and cleared cache.
      I have confirmed firewall and AV software was not the culprit.
      I even went to the espocrm demo site and it also times out there trying to update a record for testing.

      thoughts?

      Comment

      • khopper
        Senior Member
        • Sep 2017
        • 329

        #4
        Just to give an update, I determined it was Antivirus scanning web traffic for malicious content that was preventing the save/updating of the records.
        AV: ThreatTrack Vipre had to disable "Web Traffic Protection", Simplying adding the URL and Domain to the safe list did not resolve it.

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