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  • data import failure

    Hi,

    I am new to Espo, but the installation worked fine (4.6.0).
    But now I have a problem. When I press the data import button, the page shows "loading" and that´s it. No error, no further action. I tried with 3 different browsers, nothing.

    As far as I can see everything else is working fine, only the data import causes trouble.

    Any help is appreciated.

    Rgds

    Axel

  • #2
    Hello
    Check data/logs and apache error log, please. How big is data in import file?

    Comment


    • #3
      Hello,

      thank´s for the reply.

      data logs show:

      [2017-04-25 13:02:01] Espo.ERROR: API [DELETE]:/:controller/:id, Params:Array ( [controller] => User [id] => 58ff46fc911704e61 ) , InputData: - [] []
      [2017-04-25 13:02:01] Espo.ERROR: Display Error: , Code: 404 URL: /crm/api/v1/User/58ff46fc911704e61 [] []

      The size of the import file does not matter, as I cannot choose a file anyway. When I select data import from the admin menu it won´t go further....

      Thank´s

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      • #4
        These log records aren't about this problem. Check, what error get you in a browser (F12 button)

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        • #5
          no error....

          Comment


          • #6

            Comment


            • #7
              Refresh the page with F12 and check console and networks tabs

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              • #8
                console:
                /crm/client/src/views/import/index.js?r=1493128321 Failed to load resource: the server responded with a status of 404 (Not Found)
                espo.min.js?r=1492762757109:16 Uncaught Error: Could not load file 'client/src/views/import/index.js?r=1493128321'
                at Object.error (espo.min.js?r=1492762757109:16)
                at j (espo.min.js?r=1492762757109:3)
                at Object.fireWith [as rejectWith] (espo.min.js?r=1492762757109:3)
                at x (espo.min.js?r=1492762757109:4)
                at XMLHttpRequest.<anonymous> (espo.min.js?r=1492762757109:4)

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                • #9
                  Because of this I have uploaded the index.js again and now it seems to work. I can now see the import page.

                  Thanks a lot for your help.

                  Comment

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