data import failure

[Axel]

Hi,

I am new to Espo, but the installation worked fine (4.6.0).
But now I have a problem. When I press the data import button, the page shows "loading" and that´s it. No error, no further action. I tried with 3 different browsers, nothing.

As far as I can see everything else is working fine, only the data import causes trouble.

Any help is appreciated.

Rgds

Axel

[tanya]

Hello
Check data/logs and apache error log, please. How big is data in import file?

[Axel]

Hello,

thank´s for the reply.

data logs show:

[2017-04-25 13:02:01] Espo.ERROR: API [DELETE]:/:controller/:id, Params:Array ( [controller] => User [id] => 58ff46fc911704e61 ) , InputData: - [] []
[2017-04-25 13:02:01] Espo.ERROR: Display Error: , Code: 404 URL: /crm/api/v1/User/58ff46fc911704e61 [] []

The size of the import file does not matter, as I cannot choose a file anyway. When I select data import from the admin menu it won´t go further....

Thank´s

[tanya]

These log records aren't about this problem. Check, what error get you in a browser (F12 button)

[Axel]

no error....

[Axel]

[tanya]

Refresh the page with F12 and check console and networks tabs

[Axel]

console:
/crm/client/src/views/import/index.js?r=1493128321 Failed to load resource: the server responded with a status of 404 (Not Found)
espo.min.js?r=1492762757109:16 Uncaught Error: Could not load file 'client/src/views/import/index.js?r=1493128321'
at Object.error (espo.min.js?r=1492762757109:16)
at j (espo.min.js?r=1492762757109:3)
at Object.fireWith [as rejectWith] (espo.min.js?r=1492762757109:3)
at x (espo.min.js?r=1492762757109:4)
at XMLHttpRequest.<anonymous> (espo.min.js?r=1492762757109:4)

[Axel]

Because of this I have uploaded the index.js again and now it seems to work. I can now see the import page.

Thanks a lot for your help.