Unable to create Group Email Account in EspoCRM 9.2.7 – "Not valid" validation error

[dirtydataexpert]

Hi,

I'm running EspoCRM 9.2.7 on PHP with DirectAdmin hosting.

I can successfully configure and save Administration → Outbound Emails, and SMTP test emails are sent successfully using:

• SMTP Host: mail.dirtydataexpert.com
• Port: 465
• Security: SSL/TLS
• Authentication: PLAIN

IMAP settings also test successfully:

• Host: mail.dirtydataexpert.com
• Port: 993
• Security: SSL/TLS

However, when creating a Group Email Account, clicking Save always returns "Not valid".

I have:

• Created and assigned a Team (Administration) to the Admin user.
• Run Administration → Rebuild.
• Configured Outbound Email successfully.
• Verified that the mailbox works via Webmail.

Browser console shows:
Server side error 400:
Field validation failure;
entityType: Email,
field: from,
type: required.

Can you advise what additional field or configuration is required, or whether this is a known issue in version 9.2.7?

---

[victor]

Identical topic and solution with composing email https://forum.espocrm.com/forum/gene...33-email-error.

But this error is not related to the inability to create a Group Email Account.

Please do the following:
- Enable Debug mode: https://docs.espocrm.com/administrat...ng/#debug-mode.
- Reproduce the error.
- Provide part of the log with this error. EspoCRM log files are located in {ESPO_ROOT}/data/logs/ directory. Most errors are logger there.
- Additionally, send a screenshot of where you are getting the error.

[yuri]

When you get the Not Valid error, is there any tab highlighted with red? If there an invalid field, the tab containing that field will be highlighted with red for a couple of seconds.