ERROR: Email sending error. No system SMTP settings

[goldstrikn]

Hello everyone.

I am encountering an issue with SMTP. But this one is a bit strange. In all my tests, the smtp works with both Group Email Accounts and Personal Email Accounts. What I'm not getting is why I receive an error (Error 500 Email Sending error) when I go to Users>Send Password Change Link and press Send. The error log shows the following:

[2025-07-26 23:37:44] ERROR: Email sending error. No system SMTP settings.
[2025-07-26 23:37:44] ERROR: (500) Email sending error. :: POST /UserSecurity/password/recovery :: /home/admin/domains/crm.primonotary.com/public_html/application/Espo/Tools/UserSecurity/Password/RecoveryService.php(326)

My SMTP settings are port 465 security SSL/TLS Auth Mechanism: LOGIN. I also tried port 587 and it sends emails, so it is working. Also it doesn't send email reminders due to this SMTP issue, which I cannot solve. I also noticed that ibn Group Email Accounts, the Is System option (see screenshot) doesn't let me tick the checkbox.

Is there something missing, as to where I should place additional SMTP details (login credentials/port/ssl/tls)? Please advise as I ran of ideas.

Thank you.

[shalmaxb]

Perhaps you missed to declare the system email, which has to be the same as the group email account:

https://docs.espocrm.com/administration/emails/

[yuri]

Posted in the wrong category.

[victor]

goldstrikn,

The Is System checkbox will be checked automatically after you specify the identical email address from the Group Email Account in Administration > Outbound Emails.

[goldstrikn]

goldstrikn,

The Is System checkbox will be checked automatically after you specify the identical email address from the Group Email Account in Administration > Outbound Emails.

Thanks Victor. This was it, I checked the email and indeed was different. After I placed the same info, it all worked . I appreciate your input as this showed where to look for the solution.