installing advanced pack 3.4.6 to EspoCRM 8.4.2 issue

[Vincent]

After completed upgrading EspoCRM to 8.4.2, we install the advanced pack 3.4.6, it shows the "please wait" message for more than 10 minutes without "completed" message

When i login to the system using another browser, report, process flowchart are present. But when i click into "Workflow", it shows Error 500. and i see below error in the log file.

[2024-11-04 07:10:18] ERROR: (42S22) AppParam manualWorkflows: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'workflow.scheduling_apply_timezone' in 'field list' :: /var/www/html/flatreservation/application/Espo/ORM/Executor/DefaultSqlExecutor.php(77)

[2024-11-04 07:10:18] ERROR: (42S22) AppParam manualWorkflows: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'workflow.scheduling_apply_timezone' in 'field list' :: /var/www/html/flatreservation/application/Espo/ORM/Executor/DefaultSqlExecutor.php(77)

what can I do to fix the issue? Thanks.

Vincent

[victor]

Am I correct that you failed to install Advanced Pack 3.4.6 extension and the installation did not complete properly?
In any case, try uninstalling this extension and reinstalling it. If you have problems uninstalling, try the following commands in the CLI (from the folder where the instance is installed):

To get a list of extensions:

bin/command extension -l

To remove an extension with a specific ID

bin/command extension -u --id="extension-ID"

[Vincent]

Thank you for your response.

we tried again the upgrade again
1. restore from backup (EspoCRM 7.1.4)
2..upgrade to EspoCRM 8.4.2
3. Install advanced pack 3.4.6 / 3.5.4

but no luck.

Vincent

[victor]

Please try to completely remove the Advanced Pack from your instance --> Make a Hard Rebuild: https://docs.espocrm.com/administrat.../#hard-rebuild --> Reinstall the current version of the Advanced Pack extension.